Windows Vista will not be closed

Computer was fine until these last days and turns off will not. That I disconnect and it will close, but the screen stays on the same message and I have to hold in the power button for 5 seconds to close

Shutdown problems are usually caused by a program or process that won't come out gracefully. The program or process may be against malware, or may be legitimate (for example a pervasive like Norton or McAfee antivirus). If you use Norton or McAfee product, uninstall it and replace it with a better program like NOD32, Kasperksy or Avast (free). The Windows Firewall is enough for most people. Shutdown problems can also be caused by old/badly written drivers so make sure that all drivers are updated, especially on Windows Vista and Windows 7.

A.the first step should always ensure that your computer is free of viruses/malware.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

B. If the computer is free of viruses/malware, the drivers are current, and no program Norton or McAfee is installed, then do boot minimum troubleshooting to see what program/process is the culprit:

How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796
How to perform a clean boot in Windows Vista or Windows 7 - http://support.microsoft.com/kb/929135

C. Si you need more information, here's a troubleshooting utility excellent stop - http://www.aumha.org/win5/a/shtdwnxp.htm

Standard caveat: If the problem is too difficult - and there is absolutely no shame in admitting it isn't your cup of tea - take the machine to a computer repair shop. This will not be your type of BigComputerStore/GeekSquad space of the place. Get recommendations from family, friends and colleagues.
MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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