Windows XP mode crashes after his execution. Can Kaspersky Internet Security 2013 be the cause?

It is a new HP laptop, preloaded with Windows 7 Professional, including Windows Virtual PC and WIndows XP Mode.  2013 - Kaspersky Internet Security is responsible.  With the launch of XP Mode Windows Virtual PC, I get my password, integration are enabled and the Windows XP desktop appears.  There is a notification that the virtual machine is protected by 2013 of Kaspersky Internet Security.  A ToolTip appears and indicates that Kaspersky needs to be refreshed.  (Note: Kaspersky has been updated under the Windows 7 platform).  When you attempt to update, the virtual machine freezes up.  By clicking on the Start button returns nothing.  The only thing I can do is output using the X in the upper right.  A window opens on the Windows 7 Desktop poster "The Virtual Machine into hibernation".  This window remains on my desk, and apparently the VM is not hibernate.  I have to perform a reboot of windows 7 and, in the process, forcing the Virtual PC to stop before the reboot process can begin.  Note that if I set up the Office XP under XP Mode, then immediately stop the XP Mode (I don't try to do SOMETHING else), hibernation is successful.  MS Help Desk wants to charge $99 for this problem.  It is a new machine, for Petes sake! Answers, please?

Hi John,.

I suggest you to report the issue in The Forums Pro TechNet Windows 7 IT: http://social.technet.microsoft.com/Forums/en/category/w7itpro/

Thank you.

Tags: Windows

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