Vista can only boot mode safe after updating Panda Internet Security installed on the system

Original title: VISTA can only successfully starts in Mode safe. When you try the System Restore restarts in Normal Mode and restore failed "Volume Shadow Copy Service used by the system restore does not work"

Problem started (I think) after that PANDA INTERNET SECURITY did a update and says a restart is required (29/09/2010). System could not restart normally. Started, but virtually nothing loaded and couldn't do anything.

In Safe Mode, first mistake was a Protection Exception for TPSrv.exe (a PANDA executable)

Tried to do a Safe Mode system restore to point before PANDA update (28/09/2010). System Restore starts safe mode and then restart in Normal Mode.  After about an hour comes up with error message "Volume Shadow Copy Service used by the system restore does not work. (0 x 81000202) event log.

I also tried sfc.exe but found no compromise windows

Hello

Follow the steps mentioned below.

 

Method 1:

Check if the Volume Shadow Copy service is started. Follow the steps mentioned below.

a. click the Start button and in the search box, type in: Services.

b. press "Enter" to open the Services window.

c. find related services that are listed above and check the status (on the road) and the Startup Type (automatic).

d. double-click the service to change the status of started and set the startup type to automatic.

Try to do a system restore and check.

Method 2:

Since you are able to boot into safe mode, I suggest you perform a clean boot and disable all non-Microsoft applications, then boot normally and control.

To perform a clean boot follow the steps mentioned in the link given below.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: Follow step 7 to start the computer in normal startup.

Method 3:

If you think it's a Panda Security software that causes this problem then, I suggest to uninstall Panda security of the system and check if you're able to boot normally.

http://www.pandasecurity.com/homeusers/support/card?ID=23010&IdIdioma=2

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit ourMicrosoft answers feedback Forum and let us know what you think.

Tags: Windows

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