Windows XP TurboTax AVG virus. Now, I'm unable to uninstall / reinstall TurboTax. error message 1635 windows install problem.

I am using windows XP Pro. First of all, I had an older version of AVG tell me turbotax was a virus. After that installation of the version of AVG update this post has disappeared. TT told me to uninstall and then reinstall TT 2010. However, I'm unable to uninstall / reinstall TurboTax. I get an error 1635 turbo tax which says it's a problem of windows installation.  I called TT and they infomed me that I ahd contact microsoft because it is a problem of windows registry that will not allow the program to be uninstalled completely. They said that Microsoft will have a way to uninstall it completely? Who and how can I contact someone who can take care of this. Any help would be appreciated. AIso, I finished our taxes with Info for 3 businesses in this regard will be al that get lost?  Cathy

Hi cathy_vt.

Method 1

See the below Microsoft article and then try step 1, check if it works.

Error message: 1635 This patch Package could not be opened

http://support.Microsoft.com/kb/812490

Method 2

If the previous step fails, then return the TurboTax link, and then perform the below mentioned step.

Error 1635: This patch package could not be opened...

http://TurboTax.Intuit.com/support/IQ/installation/error-1635--This-update-package-could-not-be-opened---/SLN12446.html

Tags: Windows

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