BlackBerry smartphone how to restore factory settings

Hi all

IM selling my BB Torch 9800 at my friend and need to restore the phone to factory settings!

How can I do this?

Cheers, savvy9000

Hi sawy9000

Welcome to the BlackBerry Support Community Forums

Look at this Article on the measures to be taken before the sale and purchase of our BlackBerry Smartphone.

KB05099 Steps to take before selling or after the purchase of a smartphone BlackBerry opportunity. 

 

I hope this will help.

Prince

_____________________________________________________________________________

Click 'Like' If you want to thank someone.

If problem resolves mark message (s) as a 'Solution', so that others can use.

Tags: BlackBerry Smartphones

Similar Questions

  • Wipe data security blackBerry Smartphones - how to restore the mail application?

    Feature: BB Torch 9800.

    Provider: t-mobile.

    I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

    I did a Wipe of security under option.  Now, my Mail app icon is gone.

    If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

    1. how to restore the Mail app?

    2. is it possible to do a hard reset of the device to factory default as a new phone?

    3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

    Thanks for your help!

    Hello and welcome to the community!

    email_dc wrote:

    1. how to restore the Mail app?

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) Remove and return Service books

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

    email_dc wrote:

    1.

    2. is it possible to do a hard reset of the device to factory default as a new phone?

    There are several methods (which, BTW, no I believe to be useful to your situation):

    • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
    • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
    • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
    • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

    email_dc wrote:

    1.

    2.

    3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

    N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

    Good luck and let us know!

  • NB200-10Z - how to restore factory settings?

    Hello

    I seem to have a pretty annoying problem with the NB200 - 10Z.
    The operating system is WinXP SP3.

    I was looking to restore it to its factory settings by using the tools of Toshiba, pressing F8 during the boot sequence, this however does not take me to a screen where I can choose 'Repair' as online guide of Toshiba said.
    My only options were by selecting start normally, or start in safe mode, safe mode with network and so on. I have consulted the original manual included with the laptop, but that doesn't make the light on the problem, in fact I found the manual to be pretty empty.
    There isn't any help on formats, restore to factory or other maintenance. Disappointing.

    Another option is creating a recovery disk, however, Toshiba tool will only advise that it cannot find all the stations that contain writable media, simply because the NB200-10Z is not a CD/DVD/BD drive. The only available ports are SD and USB.

    So my question is, how do I format/reset to factory settings the NB200-10Z without external CD/DVD/readers writers, using the USB/SD slots? Because I can't find a way to create an ISO recovery with the Toshiba tool, which I was able to get on a bootable USB device.
    And even if there is a way to do it, how do I adjust the NB200 to boot from USB? Looking at the bios settings and boot options, showed that only the LAN and HARD drive are supported.

    Greetings,

    Boris

    Hi Boris,.

    Usually, if you start media recovery disk creator, you can choose on which device (CD/DVD or USB) the recovery media must be created. There you should be able to change between the CD/DVD drive and USB. If you select USB you can create the recovery on a USB media.
    You can boot from that disk if you connect before you start the computer, then go to the start of the BIOS (F12) menu and then you can select the USB key.

    According to the manual of the drive recovery HARD can be started while pressing the value 0 (zero) key before Windows starts.

    Check this box!

  • Satellite 2450-210: how to restore factory settings?

    I have a satellite 2450-210 I want to restore settings (wipe hd etc.) for my daughter to use.

    Can someone give me details on how to do it

    thanx

    Do you have a recovery CD?
    This disc is necessary if you want to restore the laptop back to factory settings.

    If you n t have this disc then you will need to use a clean Microsoft Windows CD (Win XP would be the best) for the installation of the OS.

    Toshiba drivers can be downloaded from the European driver Toshiba page
    Because this device is an oldie, the drivers have been moved to the archives (in the product type click on archive).

    Welcome them

  • Satellite L655 - 14 d - how to restore factory settings?

    Hello, I'm Ali.

    I have the Toshiba Satellite L655 - 14 d. I have format my laptop and repartition the HARD disk and reinstall Windows 7 from disc and I already save folder HDDrecovery...
    Now, how can I restore my laptop to factory settings?

    I hope to hear the solutions...
    Thank you
    ALI ADEL

    Hi Ali,

    To clarify some things: you reinstall Windows 7 recovery disk Toshiba or Microsoft Windows disk?
    If you have used the Toshiba Recovery disk, follow the instructions posted by Akuma. You can use the HDDrecovery feature to restore your laptop to factory settings.

    If you have used the Microsoft disk you need recovery disk from Toshiba. HDDrecovery is a Toshiba feature and cannot be used with the operating system preinstalled. That is why it s not enough that you have already saved the folder HDDrecovery, it will not work!

    If you don t have a recovery disc, you can order it here:
    https://backupmedia.Toshiba.EU/landing.aspx

  • Re: Satellite L500-128 - how to restore factory settings?

    I have a Toshiba Satellite L500-128. A couple of months, I installed the upgrade to windows 7. Now, I want to clean my computer laptop everything. I want to restore the factory settings, but I have no idea how to do that. Does anyone has an idea how to solve this problem?

    Thank you

    Hey,.

    What do you want exactly?

    Normally it is easy to restore the factory settings. You need only the Toshiba Recovery disk you created, I think. Therefore, enter the disk and start it. The Setup menu will be loaded and you can follow the instructions on the screen. Factory settings will be restored with all the drivers and tools.

    Also, don't forget to backup your data. Everything on the HARD drive will be erased.

  • Satellite A500 - how to restore factory settings?

    Hello

    I had software problems with my A500. I made the recovery disc. I tried to find a way to use these but can't find it in the manual that I downloaded.

    Am I just thinking I have the boot disk 1 in the drive of the computer lights up continuously by pressing F12 while it is booting and then select start from the DVD drive? Then, I guess it will give the steps online about how the process is done for resume to factory settings.

    Thanks Zari

    Hello

    You are good friend. First, you will need to insert the disc 1 into your CD/DVD drive. Then, restart the computer and go into the boot menu by pressing F12. Select your CD/DVD drive and the computer will boot from this drive. After that, follow the instructions on the screen, factory settings will be restored in a few minutes. During installation, we need to change the drive, I think, but the computer will give you information on this subject.

    Don t forget that Toshiba Recovery disk erases the entire HARD disk. This means you must make a backup of all important files. Therefore, you can use an external HARD drive or you burn on DVD s.

    Good bye

  • Satellite L300D-243 - how to restore factory settings?

    How do you restore the laptop?

    I can't understand it, it erased all my restore points, so I can't do anything, so I have to files it to factory settings?

    Hi mate,

    Did not read the user manual? ;\
    Here, you can find all information about restoring the computer to the factory settings.

    It's pretty easy: it takes only the Toshiba recovery disc. This disc contains an image on the factory settings. These are the same parameters that you have started the computer the first time. Installation is easy: just boot from that disk and follow the instructions on the screen. It only takes a few minutes after that, your computer is ready to be used again! :)

  • Satellite L650 - how to restore factory settings?

    Hello

    I formatted my Windows Home Premium OEM (on the C drive) and now I need to restore my laptop to factory, and I do not know how and if I try this: press and hold the value 0 (zero) key and at the same time, press the button of power once to turn on your computer laptop nothing happen.

    Hey Buddy,

    If you have installed another operating system or formatted the HARD drive, you are not able to restore the factory settings because of HARD drive recovery files are deleted. HARD drive recovery option can only be used with the pre-installed Windows version and not with other facilities.

    In your case, you have the Toshiba Recovery disk but it seems that you didn't read the manual because you don t have such a drive. This disk must be created yourself with preinstalled recovery media creator.

    Now it s too late for this, but you can order such a drive of Toshiba directly and it will help you to restore the original settings of the case:
    https://backupmedia.Toshiba.EU/landing.aspx

  • How to restore factory settings when Windows does not load?

    I'm recovering from the laptop (Dell Inspiron N5010) friend who has been infected with a malware ransom (ICE Cyber Crime Center Backdoor.Win32.ZAccess.erds). I used the Kapersky rescue disc to remove the virus from the ransom but now Windows will not load and I suspect that the MBR has been affected.  At startup, the Dell logo appears and the window loading appears briefly, but then you have the 'blue screen of death' flashes and the cycle repeats.   The bsod error is:

    A PROBLEM HAS BEEN DETECTED AND WINDOWS HAS BEEN SHUT DOWN TO AVOID DAMAGE

    ON YOUR COMPUTER

    IF THIS THE FIRST TIME YOU ' VE SEEN THIS STOP ERROR SCREE.

    RESTART YOUR COMPUTER. IF THIS SCREEN APPEARS AGAIN, FOLLOW

    THE FOLLOWING STEPS:

    CHECK FOR VIRUSES ON YOUR COMPUTER. REMOVE ANY NEWLY INSTALLED

    HARD DRIVES OR HARD DRIVE CONTROLLERS. CHECK THE HARD DRIVE

    TO MAKE SURE THAT IT IS CORRECTLY CONFIGURED AND COMPLETED.

    RUN CHKDISK /F TO CHECK FOR HARD DRIVE CORRUPTION, AND THEN RESTART YOUR COMPUTER.

    TECHNICAL INFORMATION

    STOP: 0X0000007B (0XF78D2524, 0XC0000034, 0X00000000, 0X00000000)

    The F2 and F12 keys work, but the F8 key will not open the "Advanced Boot Options", so I can't to the "Restore Dell DataSafe and emergency Backup" or any other advanced option.  System Restore will not work either.

    I ran chkdsk and sfc hard disk (via the Kapersky Rescue disk) and neither solved the problem.  Then I copied its data on the hard drive.

    I would like to restore the laptop to factory settings (assuming that it would be better to reinstall Windows because the drivers Dell would be included already?).   There is a folder on the hard disk called "emergency" and contains a Backup*.exe file and several Backup*.dsb files.

    Is given this scenario, possible to restore to factory settings?  Or am I forced to reinstall Windows from scratch?

    What version of Windows?

    7b error message indicates the operation SATA (SATA Mode) setting got changed in the BIOS Setup or possibly the hard drive may be roasted.

    Restart, and then press F2 before Windows starts to load to open the BIOS Setup. Look for the option SATA or SATA Mode operation (models name it differently).  I don't see the BIOS screen options in the online manual, but the options for this parameter can be: RAID, AHCI or RAID Autodetect / ATA. Post back and we say exactly what options are available and how she got now.

    If you are in the BIOS Setup, also find the Boot Sequence option and make sure that the internal hard drive is ranked first on the list. If it is not first, move it to all first, save the changes and exit the installation program. See if it boots now.

    If you reinstall Windows by using a Windows Dell reinstall drive, you should not ask for the product key. It should install automatically by itself. HOWEVER, you will need to have the product keys for all the other apps that you want on this system, for example Microsoft Office, so make sure that you have the product keys and the floppies to install before you clean the hard drive.

  • Help! How to restore factory settings?

    I recently got a Toshiba 32 w / windows 7 from a friend. Needless to say, he has a lot of info from the previous owner (it works really slow and jerky). Also the old name of owners, passwords and other information arise from time to time. How to make a restore of the entire computer to factory settings? I would basically to zero and all do it again myself. Thanks for your help. Ronie

    Restoration is not a function of Windows, but installed utility from the manufacturer of your computer or a hidden partition restore restore disks that were made when the computer was new.

    I would like to Google your model of computer for instructions.

  • Satellite L300D 242 how to restore factory settings

    My sister has a Toshiba Satellite L300D 242, and she is very unhappy with her because she seems to have more than enough problems.

    The problems, that she told me about all seem more like general maintenance would have prevented them, but I offered to files his laptop to its original specifications and she's happy with it.

    I'm a bit irritating to play with things for the first time, however, and that's because I've never reformatted a before Toshiba and I worry in case there might be an unexpected stumbling block that I'd better know.

    I have restored my Acer several times and it's been no problem, no problem at all. Is a Toshiba Satellite L300D 242 restoration as simple?

    Can someone tell me the procedure I should follow to restore L300D 242 sister, please? I don't know if she restore disks, in case anyone asks, I have him asked and I'm waiting for a response.

    Thank you very much.

    Hi waynum,

    If the original OS from Toshiba is installed you can restore the factory settings as described HARD drive recovery option here and in * user manual *:
    http://APS2.toshiba-tro.de/KB0/HTD9102IR0000R01.htm

    > I don't know if she has any restore disks
    Normally the laptop come without recovery disks, but you can create them yourself using preinstalled Toshiba Recovery Media Creator. Just start this preinstalled Toshiba tool and follow the instructions on the screen to create the recovery disks.

  • Qosmio X 500-110 - how to restore factory settings?

    I want to restore my system to factory default. I saw that it has a partition with a folder named HDDrecovery and I also burn 2 DVDs recovery.

    I have another laptop, and I am able to restore to factory default without DVD discs.

    Is this possible with my X 500 or I have to do with the disks?

    Hello

    You can use both options to restore the factory settings! ;)

    The only small difference is that HARD drive recovery options wipes, only the first partition of your HARD disk and the recovery of the whole HARD disk drive Toshiba that s all!

    In addition, the recovery disk is required if you are exchanging your HARD drive or you delete the folder HDDrecovery for example.

    I hope I could help you in your user manual, you can also find more information on this procedure. I hope that you are satisfied with the Qosmio X 500, I want too! :)

  • Qosmio F20 - how to restore factory settings?

    * Hi guys *.

    Im having problems restoring my Qosmio F20 - 137 back to factory settings.
    Steps what I need to download to be able to do

    or an easy way to get my phone in original configuration

    * Thank you *.

    * greg *.

    Hello!

    The best way to restore the original configuration is the Toshiba recovery disc. You only have to boot from that disk and follow the instructions on the screen. The whole HARD disk will be erased and install an image of factory settings. After that, you have the same State as the first time that you have started the laptop.

    If you n t have the Toshiba recovery disc you must install Windows using a Microsoft disc, then download and install all the driver from the Toshiba page step by step. For the follow-up to Windows XP the [installation instructions | http://eu.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=EU&selCategory = 2 & selFamily = 381 & selSeries = 170 & selProduct = 586 & STAS hortMod = 417 & language = 13 & selOS = all & selType = all & year = upload & monthupload = & dayupload = & useDate = null & mode = allMachines & search = & action = search & macId = & country = a he's & selectedLanguage = 13 & type = all & page = 1 & ID = 43237 & OS ID = 10 & driverLanguage = 42].

    Good bye

  • How to restore factory settings

    my lap top is very slow, how rest factory settings

    The game, February 9, 2012 15:25:56 + 0000, markhughes 920 has written:

    my lap top is very slow, how rest factory settings

    The answer to your question depends on what laptop you have. There
    nothing to do with Windows. It should have come with instructions
    How do it, but if you do not, contact the manufacturer
    or check out their web site.
    Ken Blake, Microsoft MVP

Maybe you are looking for

  • Is the CleanMyMac 3 OK?

    To clean my Mac I should Clean 3 MYMAC announcing it clears redundant material.

  • Satellite 1800-814 memory upgrade

    I have a Satellite 1800 814 with 256 MB of RAM and have been looking for an upgrade of memory for a while. I used a critical technology for an upgrade of my old Packard Bell 6500 multimedia PC, but they could not help with my Satellite laptop. I have

  • iTunes running extremely slow

    I'm having a problem with extreme slowness.  I have read all the post and don't see anything that I could change to correct this situation.  I have my music on an external disk file using the FireWire on my iMac.  I have the latest Mac os 10.11.1 and

  • Cannot complete the installation of the system upward. Error Ox81000037

    Get weekly mssage return incomplete place try again. Error Ox81000037.  Any help?  Thank you

  • IE 8 and Windows Update

    I want to install IE 8. That is fine, but I have a few sites that do not work properly with IE 8 still. How can I stop Windows Update telling me that I have to update my computer and the only proposed update is IE 8. I uncheck the box next to IE 8 an