WMV file plays only not in AIR (RH8)

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• Very short audio file plays do not.

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• Unable to open attachments .wmv file

  WMV files

  When I get emails with attached wmv files, I can not open.  I click on the file, I click Download, and then in the open attachment, but then nothing happens.  It is a new phenomenon on my computer.  Previously, these actions would result in opening the file.  How can I fix it?

  When I get emails with attached wmv files, I can not open.  I click on the file, I click Download, and then in the open attachment, but then nothing happens.  It is a new phenomenon on my computer.  Previously, these actions would result in opening the file.  How can I fix it?

  Perhaps the current default is not set to Windows Media Player.

  Start > default programs > associate a file type or an Exchange with a program > under the name at the top left, scroll down to .wmv > click it > look everywhere, under Default Current, it shoud say Windows Media Player...

  If it is not the case, click on Change Program... > find Windows Media Player and click it > click OK when finished. For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• Can hear his only, can not see the video when playing wmv files received by e-mail

  Original title: wmv files

  I receive emails with extension of wmv file, but cannot hear the sound.  I need to download and where?

   
  Hi 123lj,
   
  1. what program you use to play wmv files?
  
  If you use Windows Media Player to play the file, then try these steps and check the result.
  Step 1: Check Windows Media Player video playback settings
  a. Click Start, type of media player, and then click Windows Media Player.
  b. click the ALT on the keyboard to display Tools menu, click Options.
  c. click on the performance tab.
  d. under reading video and DVD, check if "Enable DirectX Video Acceleration for WMV files" is selected. If this is not the case, then select it.
  e. click ok to apply the changes.
  f. close media player and check the result.
   
  Step 2: Check the updates of Windows to see if there is an update available for your video card
  a. see question ' "what types of updates can Windows install automatically?".
  b. follow the instructions to install the update of the driver.
   
  Step 3: If your driver software update does not resolve the problem, try to reduce (or turn off) video hardware acceleration by following these steps.
  a. open display settings by clicking the Start button, clicking Control Panel, on appearance and customization, personalization, and then clicking display settings.
  b. click Advanced settings, click the Troubleshooting tab and then click on change settings.
  Note: some video card drivers do not allow allows you to change the settings.
  c. move the hardware acceleration slider toward none to reduce or turn off video hardware acceleration.
   
  See Read an audio or video file: frequently asked questions
   
  Visit our Microsoft answers feedback Forum and let us know what you think.