Word 7 crashes when you try to import the Contact address using wizard envelope - Vista problem?

Title says all... am processor amd quadcore 2750 8 GHz with Vista Home Premium and MS Office 07 Small business.  The Envelope Wizard worked once, but word crashes whenever I try to import an Outlook 07 contacts address. Some reading of literature in ms site suggests that this may be a problem of vsta.  Can you help me solve it m e?

Hello Bob Cannon Surrey,.

Thanks for posting your question on the Microsoft answers Forum.

Once Word hangs, it leaves corruption behind him. When Word opens it creates a large number of hidden temporary files. When the file is closed, they are no longer needed and are closed. However, if Word crashes and fails to recover, these temporary files are left behind and can cause problems or prevent you re-opening your document, or failed to start.

Using Windows Explorer, look in the Windows temp folder. It is most likely in C:\Windows\Temp or : \Documents and Settings\Settings\Temp, unless you have moved to another location.  You can safely remove everything in this folder. Windows does not allow you to delete anything actually being used, so you may have to restart to release the locked files.

You will need to search for additional files that begin with ~$*.do* and delete them. Temporary files are usually hidden then click on advanced options and select the option search for hidden files. You need to configure Explorer to show hidden files and the extensions of the file types that you want to know (Tools > Folder Options).

Repeat the search in places where you store your Word documents, by default the Documents folder and subfolders that you may have created some files named *.tmp.

Then try again and see if you can import your contact addreesses successfully.

If please reply back and let us know if it helped to solve your problem or if you need assistance. Please include the exact error messages.

Sincerely,

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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