Work in Illustrator CS5. Try creating an EPS and get a runtime error.
Tried to stop and restart, and it does not help. Anyone know a solution to this problem. Never happened to me before.
Kristine,
If you have made any changes (for example, upgraded the operating system to Yosemite or other daring acts), the list may be relevant, probably 6) or maybe 4).
Sometimes, (some) things may fail or stop working for no apparent reason. When (other) possible reasons/remedies do not work, it can be a kind corruption (temporary or permanent) that can be cured with something on the following list. It starts with a few easy suggestions and safe) 1 and 2) for less severe cases and continues with two 3 ways) and 4) preferences of the society (irreversible and reversible), then follows a list 5) various other possibilities, and it ends with a complete reinstallation 6). If no other suggestion doesn't work, or if no other suggestion appears, you can start on the list and decide how far to go.
The following is a general list of things, try when
(A) the question is not in a specific file,
(B) you have a printer installed, connected and turned on if it's a physical printer (you can use Adobe PDF/Acrobat Distiller as a printer by default without the need to have a printer on, of course you will need to specify when you really need print on paper), and
(C) It is not caused by problems with opening a file from external media (see below).
You tried/made some of them already; 1 and 2) are easier for temporary strangenesses and 3) and 4) specifically preferences might be corrupt); ((5) is a list in itself and 6) is the last resort.
If possible / there is, you must record a current work first, of course.
(1) close Illy and open again.
(2) restart the computer (you can make up at least 5 times);
(3) close Illy and press Ctrl + Alt + Shift / Cmd + Option + shift during startup (easy, but irreversible);
4) move the folder (follow the link with this name) with closed Illy (more tedious but also more thorough and reversible), for CS3 - CC you can find the file here:
https://helpx.Adobe.com/Illustrator/KB/preference-file-location-Illustrator.html
5 look through and try the relevant among the other options (click on the link with that name, item 7) is a list of the usual suspects among other applications which can disturb and confuse Illy, point 15) applies to the maybe CS5, CS6 and CC);
Even worse, you can:
(6) (check the box to delete the preferences), run the cleanup tool (if you have CS3/CS4/CS5/CS6/CC) to uninstall and reinstall. It is important to use this step three way: otherwise, things may persist.
http://www.Adobe.com/support/contact/cscleanertool.html
Tags: Illustrator
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