Wrap UP code report

Hi all

I'm going to pull the report for all calls by wrapping code but does not appear so it calls where the agent did not choose any code or forgot to do. Is there a way I can configure the report if the agent does not select anything.

Thank you!!

If you have a standalone cuic with license Premium installed on it and of course some programming knowledge you can try then to create your own customized reports and see if it help you. See below for more on this topic:

http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/cust_contact/contact _...

Concerning

Deepak

Tags: Cisco Support

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