ENVY5530 e-all-in-one: still some problems with my printer ENVY5530

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  Hey @bess-stanton1,.

  Welcome to the Forums of HP Support!

  I see that you have some problems with your machine printing Mac OSX 10.11 for the all-in-one printer Deskjet 2540. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Disconnect the USB cable if it is connected.
  2. Turn the printer off.
  3. While the printer is turned off, disconnect the power cable from the back of the router.
  4. When the lights come back on the router, turn on the printer.
  5. Close any programs you have open.
  6. On your Mac, click on your Apple icon, system preferences and printers and Scanners.
  7. Hold down the CTRL key and click on an icon of your printer on the left.
  8. Click on reset printing system.
  9. Click the 'more' in the lower left corner.
  10. Select your printer from the list.
  11. Click in the box next to and select your printer from the list.
  12. Click on Add.

  Please let me know if you can print after you follow the above. If you can, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

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  Hello maniac_,

  Welcome to the HP Forums.

  I see that you have some problems with portions of the missing software Fax.

  I suggest you remove all cables you have the printer connected to the computer (for example, USB) and do a complete uninstall of the software and drivers.

  Once the uninstall is complete, please click on the following link for the printer HP install wizard for Windows.

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  Thanks for your time.

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  Hey @benjaminllim,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the connection of your Deskjet 3050 has e-all-in-one printer to your computer Mac OSX 10.11. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Turn the printer off:
  2. While the printer is turned off, disconnect the power cable from the back of the router for a minute.
  3. When the lights come back on the router, turn on the printer.
  4. Disable any antivirus, firewall or security of your Mac software.
  5. Try to run the installer.

  Please let me know the results after following the above. If you are able to print to the printer, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.