XP. Plug n play does not work. Spooler went out and destroyed printers. Fixed and it came back that others didn't. HP 4215xi

Cannot re - install my HP4215xi!  Plug-and-play won't work.  Driver updated and when I try to install with the software says CD more recent is in my computer.

Hi Stanton,

I suggest you to follow the steps and check if it helps.

Method 1: PEd a clean boot and then check to see if it helps.

How to configure Windows XP to start in a "clean boot" State

Note: Make sure you perform the steps in How to configure Windows to use a Normal startup state to start your computer normally.

Method 2: Uninstall all the drivers and software for your printer and try to install the software.

Method 3: You can also check out the link below.

HP Officejet 4215 All - in - One Printer series

If the problem persists, you can contact HP support and check if it helps.

Technical support for your HP product

Tags: Windows

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