"You don't have a hard drive capable of burning files to CD or DVD.

Acer Extensa 4420 laptop.  Always worked great for the past years of 1-1/2 each time that I burned pictures of
Photos.  Now, I get this error message. But Windows Media Player seems to work on the copy of the data as
a video and eject disk drive E.

But everything that I want to burn photos, images and get E eject disc.

Help! Thank you!

Hello frustrated of the learner,

You can try the below link which will automatically diagnose and repair problems with your CD or DVD drive trying to read or burn media.

http://support.Microsoft.com/GP/cd_dvd_drive_problems

It would also be possible that the CD/DVD drive itself could go wrong. Remove and reinstall the drivers:

1. click on start and then click Control Panel.
2. click System and security, click System, and then click Device Manager.
Note that if control panel is in Classic view, double-click System and then click on Device Manager.
3. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.
4. in Device Manager, expand CD-ROM/DVD-ROM drives, right click on the device CD and DVD and then click on uninstall.
5. When you are prompted to confirm that you want to remove the device, click OK.
6. restart the computer.
Thank you
Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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