zBook 14 - cannot change the resolution of the screen after update

After I installed software updates the portable suggested to me, my screen resolution went suddenly from 1900 x 1200 at 1200 x 720 after reboot and it won't let me change it, not even to a lower resolution. I'm very frustrated, because I need the computer week next for visualization work and I really need the screen works well.

It doesn't let me change the resolution. Graphics and display drivers are up-to-date and functioning according to Device Manager. I did a system restore, but that just do everything worse although the resolution worked once again thing, I had to run a repair of the start several times before that my laptop would be starting another property again. This does not resolve the issue, given that the display drivers are not working properly (videos have been viewed very badly) and even after updating the computer won't start again, so I had made another system of recovery and now I'm to the point where I can not change the resolution and starting to be really frustrating. Also, (if it even starts) Windows is constantly freezing, forcing me to hard reboot.

Thanks for any help, that all the world can offer.

This looks like a lot of problems, you have there.

First thing I would say is to do a check of the basic material. Your laptop will be built Diagnostics the F2 button on the HP logo. The hard drive on a test extended (approximately 45 minutes - 2 hours) and the memory test. If these two go, consider downloading of UEFI diagnoses from the above drivers download section. In all honestly, I think this unnecessary step for most, it tells not usually defects that are already not obvious. But he should have a graphics test, if it will throw a failure even if it is faulty is another matter but when even, of a value of a test.
If all else fails, download on the phone for the HP warranty.

If anything fails, run the memory on memtest86 + for about 12 to 24 hours. Download you, it's free, burn it to a cd and the start of it. And it works simply, in case of error, you have a fault memory.

If anything fails on any diags, then nothing is most likely false, cool reimageries windows probably will solve the problem and its probably just a form of spyware or corruption of driver or something. Backup your data, reinstall a new copy of windows.

But in my experience, from doubtful, repairs etc... freezing randomly and other problems are often a sign of a failing hard drive. And diagnostic tests are not always 100% to pick up a failing drive. For the most part, but not always. So, if its still high reading after a reimage, review the reader always a potential source of the problem.

To the extent where it won't let you change the resolution? What you mean? As for the option is grayed out? Can you maybe post a screenshot and a screenshot of your device with the extended graphics card Manager.

Tags: Notebooks

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