0x80071AA7

Similar Questions

• Failure of Windows Service Pack 2 - 0x80071aa7 error Code

  I tried several times to install this update and finally just ignored, because it does not constantly. But now the programs are in need, so I tried again and come up with the same result.

  I just tried the standalone download of Service Pack 2 of Windows. Downloaded and installed fine, but after the restart, he completed the phase 1 very good, but arriving at step 2, says that it is "some changes could not be made. Returning from the changes. "He then stops, tries again, falls on the same subject, and then starts and displays the following message:"Installation failed - could not open the file transactionally, because its identity depends on the result of a unresolved transaction. "Details - error: ERROR_FILE_IDENTITY_NOT_PERSISTENT (0x80071aa7).

  I tried looking for other forums, but found no answer. Help, please!

  I am running Windows Vista Home Premium 64-bit on an HP Pavilion dv4 laptop.

  Hello

  Jump down to audits of programs malicious and if necessary come back here:

  Did you use the troubleshooter above? KB947366?

  Disable you and even uninstall your antivirus/security programs? Stop or
  Uninstall any firewall other than Windows Firewall.

  Have you tried Safe Mode Setup?

  You download and install rather than using Windows Updates?

  You have enough free disk space on the Windows drive?

  See Ronnie Vernon's response in this thread:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_other-windows_update/error-code-80071aa7/70a484f7-fca5-4d6b-BAFF-805160380a86

  =============================================

  There is also a good chance that malware are involved.

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be harder to detect as
  the cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ======================================

  If necessary AFTER you are sure that the machine is clean of any malware. (DO NOT USE IF)
  MALWARE IS STILL PRESENT).

  You can try a repair install or an upgrade in Place.

  You can use another DVD that aren't copy protected but you you need to own
  Product key. It must be the same version 32 or 64 BIT Vista OEM. Also the system
  machine to usually sell the cheap disk since you already own Windows. Don't forget to make a
  good backup or 3 (security in redundancy).

  On-site upgrade
  http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-console

  How to perform a repair for Vista Installation
  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  =======================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  ================================

  If you are in North America, you can call 866-727-2338 to get infections of virus and spyware. Seehttp://www.microsoft.com/protect/support/default.mspx for more details. For international information, check your subsidiary local Support site.

  I hope this helps.

• Vista SP1 does not update problems and System Restore returns a message "system restore was not entirely successful. File system and the setting of your computer has not changed"with the error code (0x80071AA7)

  0rignal title: Vista SP1 didn't update problem

  So, recently, I was on my computer of gf and noticed she had some updates, it could use his computer which included the SP1 update.  So I went through the process trying to update his computer and he has been a disaster and have had many problems and seems to have tried everything.  It has a Dell inspiron 1525 and has no CD and no key for its program of Vista.  I burned a Vista recovery disk and tried troubleshooting by using that, but have not had much luck.  When I use the Startup Repair tool there is no nothing.  So I tried to use the restore of the system with the Description of "install: Windows Vista Service Pack 1.  He had a restore point saved just before I tried to update to SP1.  Whenever I chose this method, it's but the whole process then in the end it says:

  "System restore was not entirely successful.  File system and the setting of your computer have not changed. "

  then he begins to list the details with the error code (0x80071AA7) and then gives me the option to close or 'Run System Restore"once again that is an endless loop, because I just end up with the same error each time.  If anyone has had this problem and bring myself through it.  I don't want to reinstall windows because it seems simply ridiculous and plus that she a lot of pictures on his computer and I want to get rid of those.

  If you need more information please let me know and evil provides everything I can

  Hello
   
  Follow the steps and check if the problem persists.
   
  Step 1:
   
  I suspect that your security program may be responsible for this. I would suggest you temporarily disable all security software and try the system restore.
   
  http://Windows.Microsoft.com/en-us/Windows-Vista/turn-Windows-Firewall-on-or-off
   
  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
   
  Note : Antivirus software can help protect your computer against viruses and other security threats.  In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
   
  Step 2:
   
  As for installing updates is concerned, I you should install them after you put your computer in aclean boot State. There could be a third-party software in conflict with updates. Clean boot helps eliminate these conflicts.
   
  Note: Restart your machine as usual by following step 7.
   
  Aziz Nadeem - Microsoft Support

  [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

• Vista Start black normal & all Security Modes, restore fails, screensaver ŒUVRES

  Yesterday (18/06/09) I installed a few new updates, but is not a restart.  Today, the system was sitting idle (, but nobody use it) and we had a power failure.  Restart the system wanted to make a volume control.  During the audit, he found a bunch of bad index entries.  The files went flying by pretty fast, but I could tell that many of them had something to do with Media Center.  Then later in the repair of the volume, she added a bunch of orphaned files.  I couldn't give a sense these files because all the entries were similar to Hex IDs.

  So that brings us to today.  The system starts with black screen with a mouse pointer.  System knows I have 2 monitors connected & I can move the mouse between the two monitors.  With the help of other boots (via F8 in the boot menu) produced similar results, except in safe mode boots, the system does not know the 2nd monitor.  CTRL-ALT-DEL does nothing.  (Do NOT bring up the Task Manager.)  The SHIFT key to display the Sticky Keys dialog box.  After a while, the screen saver turns on.  With screensaver KB/mouse activity outputs and system back to black screen.

  All the security startup black screen Modes.
  Low-resolution video starts with black screen.
  Black screen on startup of the diagnostic Mode.
  Directory Services Restore Mode reports all my disks are clean and black screen on startup.
  Sleep key works.  Wake up, the system returns to black screen.

  OK, here's a little recap... BLACK SCREEN!

  So next I tried the repair your computer...

  Log in to my account admin OK.  Then I tried to Startup Repair which could not detect a problem.  Then I tried the system restore.  System Restore is all my restore points registered in April ' 09.  System Restore Gets an error and fails to load any restore point.  I have two different messages depending on what point of restoration, I try.

  2 most recent restore points are of yesterday and today and the updates, I just installed but never rebooted before the power failure disk check.  When I try these 2 restore points, I get the following:

  The configuration register is corrupted. (0x800703F1)

  If I try the old restore points, I get:

  Cannot open the file transactionally, because its identity is function
  on the outcome of a transaction not resolved.  (0x80071AA7)

  Reading through the error of this last web messages makes me think to there is a bad dependency in the update / restore of the system process.  If pending updates become corrupt, old restore points will fail.  Is this true?
   
  I can boot from a CD-ROM of 3rd party and see my programs and data on the disk.  I did a full inspection, but it seems that all of my stuff is still there.

  So finally I tried to reinstall my Vista system, and my only option is to replace my entire system.  The update option is grayed out.  I used to be able to do a re-install/upgrade to update in the old days (XT & before), but it seems that it's not possible with Vista.  It would be great if I had my old system before SP1, and then I could re - install SP1 & all of my updates.  But it would be impossible for me to recreate my 1 TB from scratch system.  Simply, I have enough DVDS to back up a lot of data.

  Is there a solution to my boot at the digital black problem, or I'm really screwed?  A reasonable solution is much appreciated.

  ==============

  UPDATE...

  I can access shared folders on the blackened on Vista machine.  I created my user account on another computer (Win XP) and am also able to access all my user files.  In addition to the screen saver and the sticky keys work, it seems that file sharing works also.  However, the printer share and office remotely (using Ultra VNC) do not work.

  Hey Ken, I just reread your post previous and tried your procedure.  Are your steps to perform a repair install on Windows site:

  1. Insert the Windows installation disc in your computer's DVD or CD drive. You must start Windows installation while running your existing version of Windows.

  2. on the Install Windows page, click install now .

  3. on the get updates for installation page, we recommend getting the latest updates to help ensure a successful installation and to help protect your computer against security threats. You will need an Internet connection to get the installation updates.

  4. on the Type your product key for activation , we strongly recommend that you type your 25-character product key in order to avoid problems during activation.

  5. on the page Please read the terms of the license , if you accept the license terms, click I accept the terms of the license .

  6. to the which type of installation you want? page, click upgrade to begin the upgrade. You can see a compatibility report.

  7 follow the instructions.

  Note : If your installation disc doesn't include SP1 , and you are updated, then you must uninstall it before proceeding with an update install. Start-> Control Panel-> programs-> see installed updates , then select Service Pack for Microsoft Windows and click on Uninstall.

  Unfortunately, I'm stuck on the first step.  Start a Windows installation when executing my existing version of Windows when my existing version of Windows starts with a black screen, and the only interaction of console, I am able to do what a screen saver and the Sticky Keys dialog box?  What is the trick to start installation?  I can't find.  Is there a way to launch the installation with the keys dialog box to sticky?

  In addition, in the case where I, how to uninstall SP1 from a black screen?  The dialog box of the sticky keys which they as well?

  I know that other messages that other users could not bring up the Task Manager with CTRL-ALT-DELETE.  As I said in my original post, I can't do it.  THE ONLY THING THAT WORKS FOR ME IS THE STICKY KEYS DIALOG BOX.  So I do not buy any version of Vista at all costs will have what I need because Windows Vista just can't do a re - installed on-site if your Windows Vista is not running after a black screen.  Right?

  I'm getting very frustrated and would be very grateful for any help.  I just can't figure how to get the computer do anything when the only thing it starts is a black screen.  And none of my restore points can be restored.  I thought that the system restore has been the goal of the restoration of the system.  Why my Vista system locks my system restore? I don't understand!

  I think that this last update not to not fill properly and locked up my system.  Is it possible for me to undo than a black screen or a Setup disk?

  BTW, Western Digital diagnostics transmitted without error.  Then at the command prompt on my Vista disk, I ran chkdsk and it fixed some files.  I think they were just left by a system restore failed.  So I ran sfc from the command prompt using sfc/scannow damaged = c: \ /offwindir = c:\windows.  He ran for a while and there was no violation of integrity.  If the drive seems fine.  Are there tools that can help me find the problem?  Is that what I can do to restore the registry to an earlier time manually?

• Vista SP2 crash my phone!

  I downloaded Windows Vista Service Pack 2 on my HP Pavilion dv7 and entered into a serious issue.  When I try to start my laptop, it works even if the file names on a black screen and stops at:! Oxc0190036! (mfplant.dll) when I try to boot my laptop in safemode, it freezes as well.  I went to "Repair your computer" in the menu in advance and the restoration of the System Boot Options.  When I run the restore, I get a message that the system restore is not because the file cannot be opened in transactional mode, because its identity depends on an unresolved transaction (0x80071AA7) I don't have a Vista recovery disk and want to restore to the factory setting in last resort.  Help, please?

  You can try this:

  Download the ISO on the provided link and do a repair of the disc.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  Link above shows what the process looks like and a manual, it load the repair options.

  NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

  Read all the info on the website on how to create and use it.

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner: http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista startup repair disk.

  You can do a system restart tool, system, etc it restore.

  It is NOT a disc of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  But, in the right place for your question:

  It comes with Vista, upgrade install and activate Forum.

  You will get the best help for any problem of Update/Service Pack update Vista Forum; the link below:

  http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

  When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.

  In this way, you will receive the best help.

  See you soon.

  Mick Murphy - Microsoft partner

• Cannot use or restore Vista after SP1 uninstall

  original title: cannot use or restore after uninstalling SP1 Vista - please help.

  In order to perform an upgrade of Vista installation to repair the damage caused by a virus recently, I uninstalled Service Pack 1 (because installation upgrade will not work with SP1). I know there are other things I should have done (a sfc/scannow in theCommandPrompt) or SP1 slipstreamed DVD, but I did not know them at the time, nor did I think there will be problems as a result of an uninstallation of SP1. As the title suggests, I got kind of wrong.

  It all started after uninstallation, which seemed successful. I rebooted, and instead to get Vista without SP1, I get an error code of the variety of the command prompt (just the black screen with white writing). This continues for a couple of times, and after a few remedies attempts that fail miserably, I decide to systemrestore(using the Vista CD, of course) at a point before uninstalling SP1. I think it will work, but the first time, as it gets to the "development of restoration" and how he hung for three hours before, I decided to turn off the computer because he was of course not moveable anywhere. I restart and let the boot from HARD drive upwards to see if maybe something worked, and I get to the login screen of Vista, how I notice none of my devices work. The mouse or the keyboard responds (both are USB) and the attempts with the PS/2 versions don't either. I thought maybe it was a driver problem, so I reinstalled the driver chipset at the disk using my laptop (took thedesktopHARD drive, put in a box outside, then executed the installer of the chipset on my laptop and said to install outside driver), but it could not solve the problem. I also tried other restorations, but invariably they fail after a certain point, which gives me an error message:

  "System restore failed due to an unspecified error. The file could not be opened from a transactional point of view, because its identity depends on the result of a unresolved transaction. (0x80071AA7).

  I googled errormessageand see that most people encounter it while trying to install a service pack, I thought it was a problem with restoring Vista without SP1 to Vista SP1. Thusly, I used the command from theVistaCD command-line option to read my Windows Update log and got the following:

  "2010-07-09 04:44:32:593 664 29 c Misc = logging initialized (build: 6.0.6000.16386, tz:-0800) =".
  2010-07-09 04:44:32:593 664 29 c Misc = process: X:\windows\system32\Rstrui.exe
  2010-07-09 04:44:32:593 664 29 c Misc = Module: X:\Windows\system32\wuapi.dll
  2010-07-09 04:44:32:593 664 29 c COMAPI FATAL: unable to connect to service (hr = 80040154)
  2010-07-09 04:44:34:605 664 29 c COMAPI FATAL: unable to connect to service (hr = 80040154)
  2010-07-09 04:44:36:617 664 29 c COMAPI FATAL: unable to connect to service (hr = 80040154)
  2010-07-09 04:44:38:630 664 29 c COMAPI FATAL: unable to connect to service (hr = 80040154)
  2010-07-09 04:44:38:630 664 29 ch. COMAPI WARNING: failed to connect to the service. (hr = 80040154)
  2010-07-09 15:26:30:160 216 12 c Misc = logging initialized (build: 6.0.6000.16386, tz:-0800) =.
  2010-07-09 15:26:30:160 216 12 c Misc = process: X:\windows\system32\Rstrui.exe
  2010-07-09 15:26:30:160 216 12 c Misc = Module: X:\Windows\system32\wuapi.dll
  2010-07-09 15:26:30:160 216 12 c COMAPI FATAL: unable to connect to service (hr = 80040154)
  2010-07-09 15:26:32:172 216 12 c COMAPI FATAL: unable to connect to service (hr = 80040154)
  2010-07-09 15:26:34:185 216 12 c COMAPI FATAL: unable to connect to service (hr = 80040154)
  2010-07-09 15:26:36:197 216 12 c COMAPI FATAL: unable to connect to service (hr = 80040154)
  2010-07-09 15:26:36:197 216 12 ch. COMAPI WARNING: failed to connect to the service. (hr = 80040154)
  2010-07-09 16:04:19:912 356 Misc 3 b 0 = logging initialized (build: 6.0.6000.16386, tz:-0800) =.
  2010-07-09 16:04:19:912 b 356 3-0 Misc = process: X:\windows\system32\Rstrui.exe
  2010-07-09 16:04:19:912 b 356 3-0 Misc = Module: X:\windows\system32\wuapi.dll
  2010-07-09 16:04:19:912 b 356 3-0 COMAPI FATALE: unable to connect to service (hr = 80080005)
  2010-07-09 16:04:19:912 b 356 3-0 COMAPI WARNING: failed to connect to the service. (hr = 80080005)
  2010-07-09 16:18:08:745 532 248 Misc = logging initialized (build: 6.0.6000.16386, tz:-0800) =.
  2010-07-09 16:18:08:745 532 248 Misc = process: X:\windows\system32\Rstrui.exe
  2010-07-09 16:18:08:745 532 248 Misc = Module: X:\windows\system32\wuapi.dll
  2010-07-09 16:18:08:745 532 248 COMAPI FATALE: unable to connect to service (hr = 80080005)
  2010-07-09 16:18:08:745 532 248 COMAPI WARNING: failed to connect to the service. (hr = 80080005)
  2010-07-09 16:25:53:894 976 244 Misc = logging initialized (build: 7.4.7600.226, tz:-0800) =.
  2010-07-09 16:25:53:894 976 244 Misc = process: X:\windows\system32\Rstrui.exe
  2010-07-09 16:25:53:894 976 244 Misc = Module: X:\windows\system32\wuapi.dll
  2010-07-09 16:25:53:894 976 244 COMAPI FATALE: unable to connect to service (hr = 80080005)
  2010-07-09 16:25:53:894 976 244 COMAPI WARNING: failed to connect to the service. (HR = 80080005) »

  I can't interpret it, although it seems to confirm my suspicions the transition from other than the SP1 and SP1 is causing issues. If someone else could interpret this?

  Basically I have a non-functional operating system, I can not restore it to a State of operation, nor access the input devices because it does not work on the login screen. Anyone all proposed solutions to the problem, short of a clean install of Vista? I don't want to reformat unless absolutely necessary.

  This is the forum Vista install.

  http://social.answers.Microsoft.com/forums/en-us/vistarepair/threads

  You can try the repair Forum.

  Vista recovery media obtain and/or use the Partition Recovery Vista on your computer to the factory settings .

  There is no Vista free download legal available.

  Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

  Normally, they do this for a cost of $ small.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

  See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

  Normally, you have to press F10 or F11 at startup to start the recovery process...

  Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Also ask them if it is possible to do the recovery disk/s for the recovery Partition in case of a system Crash or hard drive failure.

  They will tell you how to do this.

  Every computer manufacturer has their own way of making recovery disk/s.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Or borrow a good Microsoft Vista DVD (not Dell, HP, Acer, recovery disk/s etc).
  A good Vista DVD contains all versions of Vista.
  The product key determines which version of Vista is installed.

  There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

  If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  http://support.Microsoft.com/default.aspx/KB/918884

  MS advice on the conduct of clean install.

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  Save all data, because it will be lost during a clean installation.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://support.Microsoft.com/default.aspx/KB/326246

  'How to replace Microsoft software or hardware, order service packs and upgrades, and replace product manuals'

  See you soon.

  Mick Murphy - Microsoft partner