0xc19a0013 HP6380 printer

My black boss does not work and I have tried several. All the other colors work OK. Sometimes I get the 0xc19a0013 error message. I found this post on Google for HP D5463 printer.

It talks about turn off / putting on the printer - did not change.

I releasead the printhead, and why I had not any distilled water, I blew on it to remove the dust.

And the black boss has worked for a day. But after that, it was the same problem.

I had bought a little distilled water and tried to clean the printhead from the trobleshooting document.

But no effect!

What could I do more?

Leif Bergström

There is a document with steps to help solve this type of ink system failure messages. The document can be accessed here.

If the steps in the document do not fix the problem, then one may want to start looking into the printer warranty.

If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

HP Technical Support call case form:
https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

If it is under warranty, then there are a few options at this point. The print head is removable on this printer. There is a document with steps on how to do located here.

Options at this point:
(1) try the workaround in difficulty in the thread located here.
(2) buy a new print head for this device. The print head is the part number CN642A and can be found in the HP parts store.
(3) buy a new printer.

I hope this helps.

Tags: HP Printers

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