10 BlackBerry LOST all the photos after OS update

My Z10 just updated the OS to 10.3.2.440. No problem with the update. All my saved ringtones and pictures disappeared. When I click on pix, it says media card scanning - nada. Nothing is recorded on the device OR media card. I tried the file manager to look at the media card and it displays an icon for a few pictures, but nothing appears.

I have tried a reboot and a battery pull - no joy.

Help!

Until that moment, I was a big fan of BBZ10 - ATT provider

Thank you

VIC

I recommend you to copy everything off the card of support on your computer. Then reformat the card support in the device using the function format under settings > storage, access and then copy back content in their new folders on the card.

Tags: BlackBerry Smartphones

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