15 e056sl Windows 8.1 clean install

Similar Questions

• Windows 8.1 clean install with key OEM of Windows 8

  Hello! I have a HP Probook 450 with Windows preinstalled 8. I want to Win 8.1, but I want to do a clean install. Which means: insert the Win DVD 8.1 (I downloaded the .iso on internet image file), formatting of the disc and the last 8.1 Windows installation.

  Will this work? I read that my key Win 8 OEM, which is hardcoded in the BIOS does not allow me to install Win 8.1. Users of the Forum say here and now that it is possible to perform a clean installation to win 8. How is with Win 8.1?

  I did it.  It is possible with elitebook turn...

  You will need:

  1. ISO 8.1 Windows

  2. the default Installation 8.1 Windows key (http://pastebin.com/Cs9GUhyT)<---If this="" link="" is="" gone,="" you="" can="" find="" it="" using="">

  3. your OEM of Windows 8 key (you can use the Belarc Advisor software to find, http://www.belarc.com/free_download.html. ) You can also use the Microsoft Toolkit which can enter this information for you as well)

  4 USB with at least 8 GB. (You can use a micro SD card, but it will be SLOW)

  5. Creator of YUMI (pendrivelinux.com)

  My instructions are summarized by several forum posts (one source for more details http://forums.mydigitallife.info/threads/48434-Windows-8-1-Clean-Install-Guide). So this point begins after you have recovered your win8 OEM key.

  Instructions

  1. you need to Download the ISO of Windows 8.1 (can be done in several ways.  If you have a key to Win8 retail, which will make life easier, otherwise look for online sources) http://howto.cnet.com/8301-11310_39-57608376-285/how-to-download-the-official-microsoft-windows-8.1-iso/.

  [Basically, download the windows installation 8 get started, then cancel immediately and download the windows installation 8.1.]  This is the way to circumvent the application of key windows 8.1]

  (2. After downloading the ISO, use YUMI usb creator and create a USB bootable with windows ISO 8.1).  I had problems with the boot from USB, it seems that there is a lack of design, but maybe just mine.  Let me know if you can start.  If you can not, you will need to remove the USB (1-3 mm) SLIGHTLY.  Basically, my USB does not get to bottom to start.

  3 install windows using keys to default installation 8.1.  Your OEM key will not work.  This key is only for the installation, but you will need your OEM win8 for activation key after the installation of windows.

  4. when everything is installed, go to the activation of windows , or press win + break (you may need to use a function key (fn)).  Change your product key of entering your key OEM win8.

  5. I suggest that if your laptop has softpaq Installer to your computer's drivers, install first.  Then, you can select software and drivers you want to install and do everything at once without having to download one at a time.

  6 finishing

  Let me know if you have any problems, I can walk you through it I took two days to finally understand.  I hated doing windows 8, all updates, and then update windows 8.1.

  I also recommend you only install tasks easeus backup.  You can install all your drivers and programs and then use this program to create a disk image.  My disk image is about 20 GB which is located on a secondary partition (so if your SSD crashes, it's all over well), for fast food.  It takes about 20 minutes for the backup.  Then 20 minutes to restore the disk image I think fast enough.

• Windows on Mac - clean install disadvantages and benefits vs Bootcamp?

  Hi people,

  I recently got my first Mac - one Macbook 2016. I tried on El Capitan, and I still much prefer Windows, I'm looking to install on Mac.

  I've read through bootcamp for double installation, but largely, I would prefer to perform a new installation on Windows (I have a copy of Windows 8.1 Pro with a license key). I can't determine whether or not it is recommended and I would appreciate it if someone could clarify it for me.

  My understanding is that: -.

  (1) it is possible to completely remove OSX and have a clean install of Windows.

  (2) OSX (in my case, El Capitan) can be reinstalled at a later date without extra cost (i.e. free) using the OSX installer.

  (3) install or remove Windows OSX will not affect my warranty the warranty is of Apple hardware.

  One of the main concerns seems to be none using Bootcamp means pilots Apple for Windows will not automatically available. I heard some mention that these drivers may actually now be downloaded separately on the Apple site and installed directly on the machine once Windows is in place. Can someone confirm this please?

  Thank you for taking the time to read this. I hope can get definitive information and I can move on Windows soon.

  Welcome to Apple Support communities

  CVoador wrote:

  My understanding is that: -.

  (1) it is possible to completely remove OSX and have a clean install of Windows.

  (2) OSX (in my case, El Capitan) can be reinstalled at a later date without extra cost (i.e. free) using the OSX installer.

  (3) install or remove Windows OSX will not affect my warranty the warranty is of Apple hardware.

  You are right. You can remove OS X and only keep the windows, but it has some disadvantages, to know before doing this. Apart from this, Internet recovery will let you install OS X at any time even if you have deleted the recovery partition, and you will not have to pay for OS x: OS X is free and is already registered for your Apple ID.

  Drivers, Boot Camp Assistant (an application, you can find in/Applications/Utilities) leads you through the first steps before you install Windows on your Mac, and one of them is to download the drivers for your Mac requires and put them in a USB key. However, you may need to OS X to get latest driver versions.

  Instead of completely removing the OS X, I suggest to allocate more space to Windows, but keep OS X in a small partition. By doing this, you will always be able to update the drivers (where you need OS X to do) and you will have fewer problems getting OS X in the future if you want to delete Windows.

  Finally, don't forget to make a backup of your files before you install Windows on your Mac. You may need it in case something goes wrong with the Windows installation.

• Free Windows 7 Upgrade Clean install questions

  Hi, I have recently buy a Mini 5101 it comes with XP Pro and Vista Business... I currently have Vista Business installed on it. I wonder about the process of upgrading to windows 7. On the free upgrade Web site it is said that the operating system can be upgraded to windows 7, according to the weather, I have vista (upgrade straigh) or xp (must be a stable cleaning). Now, my question is can I perform a clean installation with this upgrade? I know that normally you can perform a clean install via the insertion of the disc of the previous operating system media during installation, but as the Min 5101 is a netbook (no cd drive) I will probably install it via a USB key. It is very important for me to have a clean install.

  On the upgrade Web site, it says that if you are using XP pro, you must perform a clean installation. It would be better for me to install XP now order the update, and then install Vista so that I can get the version that will allow me to perform a clean installation - or I'd get the same disc anyway?

  I know the installation disc doesn't have not yet been outside and not so should know the process entirely. Kind of hope that someone will have knowledge on this subject.

  The installation media will allow you to perform a clean installation 'upgrade' using product key of the current operating system during installation. This allows him to check that you are upgrading from a previous version of Windows.

• HP Envy 15 Windows 7 Professional clean install Driver questions

  This morning, I did a clean install of Windows 7 on my brand new envy 15 (LW897AV), which includes the deletion of backup partition as the partition driver HP.

  Unfortunately, many drivers not installed, and I can't find a way to find them. This includes Beats audio driver (I have the audio control panel, but it is not connected to the button on the side volume control) as well as the microphone and some drivers that appear in the devices Panel but the diagnosis is not able to find.

  

  Is there a way to fix this now, or should I cave and pay the $20 and get a recovery CD?

  Get it up to 3 Intel Chipset Installation Utility drivers missing... What the devil. I'll get the restore CD. Guess that's what I'm trying to be creative with my software. :/

• Acer Aspire V3 - 772 Windows 8.1 clean install

  So I've upgraded to windows 10... It worked fine and I decided to use eRecovery to return to windows 8 and then update to 8.1.

  After System Restore, I discovered that windows has been corrupted. (Windows worked, but I can not install updates)

  So I decided to just wipe and clean installed windows 8.1, only to find out that I can install it only by using the start mode of inheritance, using the UEFI is for me the error: Windows cannot update the configuration to start the computer, the installation cannot continue. (Already tried disabling secure boot, without success). Legacy mode worked well until I went to come to re - install the drivers, that's when I noticed that some hardware has not been detected, my gpu nVidia for example.

  Any help is appreciated. (Please... I am so frustrated now.)

  And Yes, I configured an another usb to fully support UEFI boot, without success.

  After using "own diskpart" on your main hard drive... Press and hold the power button on your computer to shut down your computer.  Wait about 20 seconds.  Then turn on again.  Install windows as directed in step 8.

• I can't activate Windows 7 after cleaning installed.

  Activation of Windows 7 (upgrade) after clean reinstall

  Hi guys,.

  I have the problem with the Windows 7 upgrade version. I was with WIn 7 months with no problems. Win7 was installed on windows Vista in my case.
  But a few days ago, I decided to do a clean reinstall (from scratch, formatted HARD drive).

  The installation was funny until I got the error message telling me that my key is not for the clean install and I can't activate the system. I just left the empty key field and open windows.

  I thought that I activate the system in 'normal' mode not during the installation. So I now fully installed Windows 7 and I can't activate it - because the installation was made not M$ ' mroper way "." Very funny so the "right way" is to install windows Vista and upgrade to windows 7?

  The system has been enabled on this PC (the same harware 100%) before, so I can't do this again? I can not show same Vista installation CD, etc. installation key?

  Is there another way to activate it?

  Thank you

  Maciej

  I just followed the link information: http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html option 3 was useful for me.
  Thnaks again for help

• Creating an image of Windows failed to clean installed an upgrade of Windows on my new SSD. How to activate it?

  I changed my hard drive to take advantage of an SSD.

  I tried several times to create an image, but it failed several times.

  So I have a clean install on the SSD and the old facility as a 2nd hard drive.

  It is installed without product key, because it is a update disc. He has no

  find the previous installation on the other hard drive. I don't want to install Win XP,

  Upgrade Vista, Win 7, THEN proceed. How to activate it?

  Dave

  You might give this a go.
  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
  (4) choose the option "activate phone".
   
  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   
  (6) explain your problem clearly to the support person.

  I hope this helps.

• Vodaphone VMB Lite will not install on Windows 8 Pro clean install

  Vodafone Dongle (Huawei K3770) advertising software. NetFramework 3.5 (versions 2 & 3 inc) must be installed via the internet - download 3.5 full version via Windows 7 will not install on Windows 8 Pro - tick Windows 8 Pro add features to install also calls to access the Internet - this own is almost useless without internet access and must be considered incompatible with Vodaphone Dongles and combination of dual-boot.

  The upgrade on Windows 7 H & P (providing 7 is fully updated) works ok but degrades to the operating speed of the Hp Pavilion dv7 3111ea

  Hi, I have activated. NETFramework 3.5 as explained above. The driver of the Vodafone Dongle loaded but when I connect, the PC gives the following error message and reboot: bad_pool_caller

  What can I do?

• Windows 10 utility clean install and lenovo

  I performed a clean installation of windows 10 (pro) on my y50, installed all the drivers, but the utility lenovo lenovo app provides for windows 10 does not start after installation.

  It is a very important application for me and without it I would probably restore windows 8.1 so any help is greatly appreciated.

  After some research, I found the installation that I needed.

  Source.

• EliteBook 840 G3: Install Windows 7 Ent clean install on Elitebook 840 G3 with Samsung NVMe M.2 SSD

  I want to install installation Windows 7 Ent on an Elitebook 840 G3 with Samsung NVMe M.2 SSD drive.

  Should what drivers I integrate into the installation source (Windows 7 Ent)?

  Someone at - it the procedure?

  Hello:

  Please see that this wire...

  http://h30434.www3.HP.com/T5/notebook-operating-system-and-recovery/installing-Windows-7-x64-Enterprise-EliteBook-840-G3/m-p/5642120#M442523

• Windows update fails to Downlaod after clean install

  Hello

  Im having problem installing windows update after clean install (although it happned to me after GHOST as well)
  On my new computer, I have 2 updates of isnatll 1:
  (1) Windows Genuine Advantage Validation Tool (KB892130)
  (2) update for Windows XP (KB898461)

  When I try to install them by using "Windows Update" or "Microsoft update" I get the following error code: Error Code: 0 x 80246002

  someone meet souch problem?
  When google for a solution based on this error code I found nothing.

  Thank you very much for your help,
  see you soon

  What were the problems you saw that you thought a "clean install" of Windows XP could solve?

  This "clean install" included formatting the HARD drive?

  The "clean install" left you with WinXP WinXP SP1, WinXP SP2 or WinXP SP3 gold (no Service Pack)?

  What application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?

  A (another) Norton or McAfee application has already been installed on the computer (for example, a test free version comes preinstalled when you buy it and that would have been reinstalled, but invalid, when you did the clean install)?

  You receive an error code "0 x 80246002" when you use Windows Update or Microsoft Update Web sites to install updates:
  http://support.Microsoft.com/kb/958056

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• I'd be able to do a clean install of El Capitan * without * destroy my Windows partition?

  I bought this media 2011 27 "iMac used earlier this year as a refurb from a dealer. It came with El Capitan installed, but I have the feeling that they had a facility upgrade compared to a clean install. The computer suffers from slow start and loading slow program (but once it loads then its fine). It's the same with my old iMac when I did an upgrade to Leopard years ago snow leopard, and erase the disk and performing a clean install OSX (and put files and programs back with Time Machine) has solved these problems then. So I thought it wouldn't hurt to try a clean install on this machine.

  But read the tutorials I noticed that if you are not the first owner of the computer, then you cannot install updates OSX without resetting the computer? Although I WAS able to install the OS via the App Store updates (and I thought that I linked my Apple ID to the machine when I put initially in place), won't install not mean I should be able to clean, or it will have to be completely reset?

  Yes, I've run disk utility and checked my HHD drive, it works fine. The entire machine is nice and quiet, not making abnormal sounds or perform exceptionally, it's just really the slow start in OSX and slow loading programs that are the problem.

  I also recently created a Windows partition and installed Windows 8.1. It starts and runs decently faster than OSX, so I think it's just a problem with OSX and not the HHD himself and do a clean install will be hopefully solve problems. This computer has given me a lot of grief, creating a partition to install Windows 8.1 (unlike my old iMac) so wouldn't really really really have to wipe the HHD together to "change the property" and having to mess with which once again...

  It 'sounds' like since the app store IS letting me install OS and updates to program with my Apple, I SHOULD be able to start in the RecoveryHD Partition and ID here to make a new install of Mac OS x on * just * my existing Mac partition. And this should not erase my * any * HHD, just the Mac partition. I'll save my whole Windows partition just to be safe, however. I could not find a guide which deals specifically with only reset the OSX partition and not wipe out Windows in the process, so I want to make sure I have my facts straight. I had planned on OSX reset and then restore my files with Time Machine. However, I also want to assure you that this will allow me to go even and reset the OS in the first place, given that I am not the original owner of the iMac and I don't know if they reset it correctly.

  Sorry for the extremely long question and TIA!

  Open the Mac App Store, make sure that you are signed in with your Apple ID and click on the purchase tab to see if El Capitan is associated with your Apple ID. If this isn't the case, you will need to download it so it will be associated with your Apple ID. If this is the case, you are all ready.

  Are updates to OS X, not the buyer, so you can install all the updates, but the OS needs to be associated with your Apple ID.

  I'm not sure about Windows, how did you install Windows? With Boot Camp? You should be able to clone on another drive (if you have one) using Clonezilla. Then wipe and reinstall El Capitan and put in place the Boot Camp partition and clone back.

• Question seeks to clean install 10 Windows on the drive of the merger. El Capitan.

  Problem: try a clean install of Windows 10 via the Boot Camp Assistant on an iMac 27 inches (Late2013) with 10.11.4 installs hours (more than 8 hours) and then failed to install Boot Camp updates. Essentially installation take much long than normal and cannot install updates of the Apple software or create normally start Windows Boot Camp 10.

  Background: After problems of slowing down after upgrading to 10.11.4 (with improved Bootcamp Windows 10) who had previously worked fine for 10 months, to the point of a start of OS X time, I decided to do a clean install of my iMac with Fusion 3 to disk.

  As I was unable to remove the partition from Boot Camp through BCA because of his holding always at the same load, I used Internet recovery and reset the Fusion drive. This then required me to repair the partition of Fusion by car through THE "fix" option which seems to work very well. And reinstalled OS X 10.11.4 which works fine now (delays etc..)

  Try using BCA to create a new partition Boot Camp and a clean Windows 10 install after downloading an image of disk W10 directly from Microsoft (Win10_1511_1_English_x64), BCA by downloading software updates and by selecting the desired partition, it began to restart and initialize the installation. However the whole process has been very slow, each step takes much longer than usual, to progress. Leave for hours rest a blank screen or with a circle of rotation.

  I tried with another stick USB 3 and also a USB 2 stick, but none has made a difference.

  In the last attempt, I left running overnight and after 8-9 hours, he finally reaches the top of desktop Windows 10 and the update of Apple Bootcamp starts to load updates. However, he just hung and even after 2 hours, nothing was. Reboot and try once again has been the same.

  After that I tried to create a Windows Installer via BCA 8.0 however it gives just a TPG error when you try to select the drive (due to el Capitan I guess?)

  After four days of efforts, I'm a loser on how to get the Windows 10 on the Boot Camp partition. I can't even install W8 and upgrade due to the error of TPG.

  Any help or suggestions how to proceed with the diagnostic / resolution of the problem would be appreciated.

  Details:

  System: iMac (27 inch, end of 2013), 3.4 GHz Intel Core i5, 16 GB 1600 MHz DDR3, NVIDIA GeForce GTX 780 M 4096 MB, OS X 10.11.4

  • Nothing other than the keyboard and mouse attached via the USB ports, as well as the key USB of BCA. No other attached devices.
  • Reset memory NVRAM, SMC and ran more than once disk utility. No problem not reported.  Ran NVRAM reset before each attempt.
  • At ran EtreCheck report which seemed OK.
  • Verification of diagnosis ran who is childless.

  A detail I noticed after the merger by car there are now two Macintosh HD images when you use boot option. One previously. Are named "Macintosh HD" and "Macintosh HD2". I remember being Yosemite simultaneously in three, but which has been fixed in an update.

  In addition, it seems that no recovery partition. Cmd + R lance Internet recovery.

  Distill the results (the Boot Camp partition removed):

  / dev/disk0 (internal, physical):

  #: NAME SIZE TYPE IDENTIFIER

  0: GUID_partition_scheme * GB 121,3 disk0

  1: disk0s1 EFI EFI 209.7 MB

  2: Apple_CoreStorage GB internal drive 121.0 disk0s2

  3: disk0s3 Apple_Boot Boot OS X 134,2 MB

  / dev/disk2 (internal, physical):

  #: NAME SIZE TYPE IDENTIFIER

  0: GUID_partition_scheme * 3.0 to disk2

  1: disk2s1 NO NAME 209.7 MB EFI

  2: disk2s2 Apple_CoreStorage TB 3.0 drive internal

  3: disk2s4 Apple_Boot Boot OS X 134,2 MB

  / dev/disk3 (internal, virtual):

  #: NAME SIZE TYPE IDENTIFIER

  0: Apple_HFS Macintosh HD + 3.1 TB disk3

  Logical volume on disk0s2, disk2s2

  7BE1F343-ACBE-4144-BF86-C838BE1E49D4

  Fusion unencrypted drive

  iMac - simon: ~ list of cs simon$ diskutil

  CoreStorage groups of logical volumes (1 found)

  |

  + Logical Volume - Group CA0B8D0A-6315-4E85-B313-52AB509473F2

  =========================================================

  Name: Internal drive

  Status: online

  Dimensions: 3121237860352 B (3.1 TB)

  Free space: 0 (0 B) B

  |

  +-Physical volume 5E75EE74-EE1F-4FCB-A0C5-9ED5517FEB93

  |   ----------------------------------------------------

  |   Index: 0

  |   Disc: disk0s2

  |   Status: online

  |   Dimensions: 120988852224 B (121.0 GB)

  |

  +-Physical volume 91D639D6-634E-47C1-AFE5-616CE12E71E0

  |   ----------------------------------------------------

  |   Index: 1

  |   Disc: disk2s2

  |   Status: online

  |   Dimensions: 3000249008128 B (3.0 to)

  |

  +--> Logical volume family EE9934AC-F3CB-4101-ADB6-576F4371B4B9

  ----------------------------------------------------------

  Encryption type: no

  |

  +--> Logical volume 7BE1F343-ACBE-4144-BF86-C838BE1E49D4

  ---------------------------------------------------

  Disc: disk3

  Status: online

  Size (Total): 3106705375232 B (3.1 TB)

  Reversible: no

  Name: Macintosh HD

  Volume name: Macintosh HD

  Content indicator: Apple_HFS

  LVG Type: Fusion, sparse

  Summary:

  Q1: Should it take 4 + hours to install Windows 10 via BCA?

  Q2: Al must ultimately be so slow when initially W10 desktop?

  Q3; What I do once I arrive at the office of W10 but it automatically updates the graphics driver as BC update is simply suspended for centuries and get a working driver to restart at least W10?

  Q4: is there a problem with the disk HARD the Drive of Fusion that is causing all this delay and slow install / boot? ON the clean install OS X 10.11.4 it is back to be fast as usual and all tests show things are OK but W10 goes on the part of the HARD drive. No way to verify this beyond diagnosis or Etrecheck?

  Q5: Y at - it no problem with the GPT / MBR that may be causing the delay etc. ?

  Q6: How can I use my existing WindowsImageBackup backup from the previous W10 with the BCA install usb drive or how to create a USB stick otherwise recovery disk with my other single Mac have W7?

  Q7: How can I install W8 as I once did on Yosemite, via el Capitan without a mistake to TPG on selection of disc?

  Details:

  Day 5. Attempt at 6.

  Partition Boot Camp delete and try again install via BCA. First question, is that when the startup it goes to a blank black screen. For a time nothing left. Reset then using alt to select windows training results in almost instantaneous startup of the BCA message created and the beginning of the installation.

  4 1/2 hours from start of Windows 10 initial signature window.

  Then the second question. One to reach the Boot Camp update Office tries to start and install the drivers. Allows you to "list files...". "stage then sits at the bar about 5% green for 1 to 2 hours and does nothing. All actions in the Office of the W10 takes ages.

  In the meantime, auto update of the W10 appears a message saying that the updated graphics drivers as one of the few messages or actions during this period. Looks like Nvidia install with the entire package of experience (unwanted) etc. and very probably not the correct gpu driver.

  Finally deciding to cancel the installation of BC by killing the Setup.exe process. Then copy Boot camp install files on the desktop. Lasts 30 minutes to copy. Run again and this time, although taking 15-20 minutes to download and install later with the success message.

  Check the graphic driver it shows a yellow exclamation mark, so the following Microsoft instructions I use the uninstall option via the device and then Manager (slowly) come on board to load and download the latest Nvidia driver on their site for the GTX 780 M for 64-bit W10 etc. The same thing that I had used previously. Slow with running the Nvidia Setup program again, but eventually it works only to say that he could not install as unrecognized graphics device...

  He ends up with Microsoft PnP driver so it's at least sufficient start and run it again BC of the figure updates as all other drivers have been installed. To restart, but I get an error of K-Mode that is most likely related to this driver graphic and not possible to start in the new W10 Boot Camp partition after 7 hours.

  I have a picture of W10 backup recovery (WindowsImageBackup) I've had in a few weeks, but it will not install bet for the installed W10. I try with the ACO created the USB windows but can't seem to get a way to get into recovery mode and to get the menu to install it. I don't have a way to create a USB W10 recovery key now because my other Mac has just installed W7.

  Finally I tried to count a reset of the Recovery boot up option but it seems that it will take longer to start.

  I also went to the recovery and selected Boot Mode safe, but it opens on an empty black window and he's here doing nothing.

  Looks like I'll have to restart on via BCA and reinstall and try and solve the problem of graphics in order to install driver updates from BC and restart to W10 and hope that with the drivers, it returns to the operation and the normal starting time. Then update the gpu driver.

  I used and installed Boot Camp several times with over the years including previously an upgrade of W8.1 > W10 I used for over 6 months without problem. I've never known these installation very long or ice once in Windows even for the initial start upward.

  For any help or suggestion would be appreciated, and this seemingly simple process has now expanded to five days.

• HP Pavilion - 15-p264na: audio beats does not open after a clean install of windows 8.1

  Hello

  After a clean install of windows 8.1 the audio beats does not open.

  It appears in the control, but when I click on it nothing happens.

  I have sound, and everything seems to work ok, but I'm curious to know what happened.

  When I go to Device Manager and select audio, video controllers and game, there are 2 features 1 is AMD high definition audio and the other just says high definition audio device.both drivers are up-to-date.

  I look through the forums CIHI and I tried some of the links for the drivers of the itd, but they will not install.

  Any help would be appreciated

  Hello

  Download and reinstall the Realtek HD Audio software at the following link.

  http://ftp.HP.com/pub/SoftPaq/sp69001-69500/sp69164.exe

  When the installation is complete, restart the laptop.

  Kind regards

  DP - K