2 months old Inspiron 1720 (Vista Ultimate) - No. Audio except the system beeps

First, let me preface this by saying that I'm certainly not a novice computer user.  I am a software engineer and have worked with Vista systems for more than a year.  All of a sudden a few days ago, I noticed my audio stopped working on my 2 months, Inspiron 1720 (Windows Vista Ultimate Edition and SigmaTel High Definition Audio CODEC).  When I try to manually start the service Windows Audio from the Service Control Manager it says "Windows didn't start the Windows Audio service on Local computer."  Error 1068: the dependency service or group could start. "I then try to start the dependent service MMCSS and get manually:"Windows could not start the MMCSS service on Local computer.  «Error 193: 0xc1»  Look in the event viewer under Windows Logs--> system, I see an error message: "the MMCSS service terminated with the following error: MMCSS is not a valid Win32 application."

I first tried to download the latest audio driver from the Dell website and reinstall the driver.   When it does work, I called Dell and spent the afternoon with them trying to use the system restore to load several different restore points, eventually go all the way back to the original restore point (2 months ago).  None of the restore points will not load successfully.  Dell said it's a software problem and perhaps a trampled on their "QuickSet" application and recommended Microsoft Update I download the latest driver for QuickSet and reinstall.  I did this and still no sound.

Looking for MSDN and Google I stumbled upon a few elements that mention a Windows Update (1 of 3 pre-Vista SP1 update pushed last week) that caused a few problems and was later fired by Microsoft (see http://support.microsoft.com/kb/937287 and http://www.news.com/Microsoft-pulls-Vista-SP1-update/2100-1016_3-6231299.html?tag=ne.fd.mnbc).

Given that, I looked at my history of update and, of course, the 937287 update has been installed on 15-02-08 (which always is my audio stopped working).  However, this update cannot be removed.

At this point I don't know if the problem is with the update of Microsoft or something else and am running out of ideas to solve this without reloading the original image and lose all my data.


Tags: Dell Laptop

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