23 - g010 sometimes not start or stop

Because the computer was again (October 2014) sometimes it does not start (just goes to a blank screen with the cursor. I have to force a restart by turning off and then restarting it. Sometimes I'll go through the process of closing but it is still on several hours later.  I went back to the store where I bought it and they cleaned blotware and ran a diagnostic but found nothing wrong. It also blocks the turning circle of little and I have to close the program and start over. I hate this computer and use my laptop more and more.

Hello @Nosack,

I understand that you are having problems with your recently purchased HP Pavilion 23-g010 all-in - One desktop PC will not stop or start properly. That this computer is relatively new, I would suggest you back up your information and get it back to the factory and see if the problem persists. To save your personal information and ensure it is not lost, I would like you to look at and follow the steps in the HP Support document: backup of files (Windows 8), who will be your personal files are up to date.

CAVEAT! If you want to keep the e-mails or bookmarks/favorites that you want to save them as I do not think they are saved in the backup HP process.

Then, I would like to see again you and follow the steps in the HP Support document: performing a recovery of HP (Windows 8) system, which will allow you through to get your computer back to factory settings.

IMPORTANT - your staff of files such as libraries, personalization settings, user accounts and desktop themes are permanently deleted. The settings on the computer are returned for values by default (as it was when it came from the factory). All applications and software installed on the computer when it came from the factory are relocated, and their settings are reset to the default values. In addition, software, applications, programs, and everything you have installed or saved on the computer are deleted permanently.

If the steps above did not resolve your problem please contact our technical service at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html. As it is a new unit you want to make sure is functions properly and that problems are fixed and properly documented.

I want to thank you for display on the HP Forums. Have a great day!

Tags: HP Desktops

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