23 - o014: wireless mouse becomes very irregular on HP ENVY 23 after 5-10 minutes

Model #: 23-o014
Product #: F3E94AA #ABA
Serial No.: [edited serial number
Software update #: 14AM2ARA603 #SABA #DABA
Service ID #: 20140624
PCBRAND #: HP

My wireless mouse pointer becomes erratic within 10 min. It becomes very difficult and frustrating make the pointer land where I want to 'click '.  It is very well after a fresh reboot or reinstallation of USB receiver that is hard to get to my desire to 23. I moved rcvr on slot USB high speed side rt of the monitor, no help. I looked at 17 min video CV, changed batteries, I think I've tried all the suggestions, but this problem will not go away.   I have to replace some hardware or software?  I had this all-in-one for 5 to 6 months.  Had this prob for about a week. Thank you for your help.

My 'erratic' 23 Envy wireless mouse is back to normal operation. Sorry, no short answer, but my exasperating prob was solved when I went to hp.com support. I entered a chat session and had the chance to get a very good expert. I gave permission to remote control review and update my pc. He did a lot of upgrade and I could see the windows upgrade mechanism has been broken; He knew what to do & fixed it for several upgrades failed.  Then the HP Support Assistant App was broken, he fixed that too, fairly quickly.  Finally, when all the updates and update mech were ok, it uninstalled and reinstalled the mouse drivers.   My wireless mouse is now very well.

Tags: HP Desktops

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