27xi: unscrupulous protection plans

I bought a system from Costco and a protection plan. It will expire next month, so I renewed it with a plan, including the replacement of the screen. The monitor just died, but trying to replace, the company says that I am out of warranty.
I learned that I have no coverage for the monitor, only the tower. I think it's a position that is dishonest because I bought and a protected system and extended it with replacement of the monitor.
My claim is that it is a false statement, and that between two protection plans, I've probably already covered the cost of the screen, which was manufactured in November 2013. A poor quality product, subscribed in a misleading protection contract.
My next step is the consumer because I thought no I have not acted in good faith I have hard being inflicted by HP.

The escalatiom was a success. I am happy to say that Alex in the dumbest customer service saw the resolution, and I'm back in a air. Thank you for all you help and advice

Tags: HP Desktops

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