Notice of failure of the printhead on all new HP photosmart c310a.

I have a new HP Photosmart Premium c310a printer. Every day I get a message saying «failed to printhead...» The print head seems to be missing or damaged. Printing cannot happen without the print head or the installed cartridge. "I even ran the printer via the print head cleaning and I always get the notice.

The printer works and large prints, but I keep getting the message box. Can I do to stop the notice? I'm under the it on Mac OS X.

Hello

As you have already cleaned the print head I suggest that contact the HP support by phone a replacement, because it is a completely new product.

See the link below for the Support phone numbers

http://welcome.HP.com/country/us/en/wwcontact_us.html

Hope this helps

Ciara

Tags: HP Printers

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