3 years HP Touchsmart 520-1: Windows 7 to Windows 10 device compatibility issue

As a first step of the upgrade to Windows 10, the system was analyzed to ensure compatibility. A message came back that, "this PC will work with Windows 10. A device is not compatible. »

Incompatible device is the virtual wireless Broadcom, as well as the message, "You might not be able to connect to the internet", so I abandoned the upgrade to Windows 10.

iTOK (remote support) told me it was a known issue for HP and some Dell computers have the same problem. iTOK told me that I need to replace the wireless card.

Best guys the Geek Squad guy said I should just download the latest driver for the wireless card.

I tried to download the driver on the HP website. I got the message, "your system does not meet the minimum requirements for this update. Update has been canceled (9996). »

Is this a known issue? How can it be resolved?

I'm sure that Microsoft will ask you to contact the manufacturer.

As far as I know generic drivers will be used by Windows to run the component. Later, you can use the Windows 8 drivers and update the drivers manually.

Tags: HP Desktops

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    Please click on "Accept as Solution" If you feel my post solved your problem, it will help others find the solution.

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