4350dtn with Pan envelopes option. Tray 1 stuck drive roller.

We lack only a connected 4350dtn HP with the ferry to envelopes in option. We are receiveing error

13.03.00 2, END OF PAPER JAM POWER

When we print from the manual feed tray (Tray 1).

I cleaned the printer with canned air. The teeth of the gear I checked wasn't chipped. I found only when the envelope feeder is installed, jams. The paper does not attend the merger or the toner cartridge unit. While pulling upward on the envelope feeder, or with it deleted entirely, lables shoot and print correctly.

My current thinking is that the envelope feeder, being a bit heavy, something deformation over time and closed the distance to all paper roll 1 tray. I tried to hold the folded paper on the side to give the envelope feeder some lift, but I didn't so far.

Any ideas? A new set of collection 1 paper tray could even help here?

Hello Steve-Net_admin,

Welcome to the Forums of HP Support!

To get your question more exposure I suggest you post in the trade forums since it is a commercial product. You can do the Commercial LaserJet Forums.

Support of your product page can be useful in the meantime: HP LaserJet 4350 printer

I hope this helps!

Tags: HP Printers

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