5540: Instant ink

I got my new printer yesterday, and only 31 pages a4, its now say its out of ink.

I am a member of ink instant on the 300 pages per month

But as I've only had my printer yesterday (Friday) not much so good already missed

How long I'm going to get my new inks please?

Hi @Psmith1958.

Welcome to the Forums of HP's Support. I understand that you are part of the instant ink program and receive a low ink warning. I would like to help.

The ink must be done before that you miss. Although it normally does not take account that someone is going to run out of ink in a day. With most printers, when you subscribe to instant ink, it takes up to 10 business days to receive the initial welcome package. The welcome kit consists of cartridges that are different than those bought in stores. Normally the service (and billing) will not start until one of the cartridges of the welcome package is installed in the printer. In this case, I recommend buying a non subscription cartridge. You can then hold off on using the cartridge of the subscription (and the billing cycle) until the ink is necessary.

There is the other hand. Some printers (including some Envy 5540) already have instant ink cartridges in the box. This means that the service can start immediately. Again, normally the ink happens in time, but if you have used all your ink in the first two days of owning the printer, it is a little difficult to get the ink you that fast. You can always connect to your instant ink account and click the activities tab. Here you will see a delivery option. You can then follow the ink cartridges. If you have a big project coming up you can always reach out to instant ink team and request additional cartridges.

I wonder about the ink cartridges in your printer. They should be good for about 190 pages. You print a lot of photos/pictures? This could explain the ink lasts only a day or two. Fortunately, the instant ink cartridges (labeled 61/301) have a much higher yield.

If you need to call, phone numbers are here. You can also send a Tweet from your instant ink account dashboard.

Hope that answers your question. If it did, that's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

Tags: HP Printers

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    So I took my new HP printer today and there was a brochure and a sticker on the printer saying I had a 5 month free trial of instant ink and I could activate it on the installation of the printer, but during the installation, I was only offered a 1 month free trial, that I do not accept as I bought it thinking that I would have the free 5 months but there is no supply of this in the settings and It has no code or anything like that on the flyer or sticker for me to add the 5 months

     

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