6 e-mails Cause Outlook Express to freeze-up Outlook Express 6.0029 running XP SP3 IE 8.0.6001

When I open my Outlook Express 6.0029 running XP SP3 IE 8.0.6001, I am able to look at my emails and read them. But there are six emails dated 05/03/09 and 06/03/09 two which I sent to myself that when I click on them they freeze Outlook Express, I can't open or delete them. Whenever I click on one of them my Outlook Express freezes and I have to close, and then restart Outlook Express. It's only a problem with these six messages.

Assuming that these are in your Inbox:

See if they remove when you work in offline mode. File | Work off connection & discover | Layout: uncheck the preview pane.

If this isn't the case, move all the messages that you want to save to a local folder that you create in the Inbox. Then, create an empty Inbox.

Tools | Options | Maintenance | Store folder will reveal the location of your Outlook Express files. Note the location and navigate on it in Explorer Windows or, copy and paste in start | Run.

In Windows XP, Win2K & Win2K3 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show hidden files and folders under start | Control Panel | Folder Options icon | Opinion, or in Windows Explorer. Tools | Folder options | View.

With OE closed, find the DBX file for the Inbox.dbx box and delete it. A new vacuum will be created automatically when you open OE.

Do not archive mail in the receipt or sent items box. Create your own user-defined folders and move messages you want to put in them. Empty the deleted items folder daily. Although the dbx files have a theoretical capacity of 2 GB, I recommend all a 300 MB max for less risk of corruption.

Information on the maximum size of the .dbx files that are used by Outlook Express:
http://support.Microsoft.com/?kbid=903095

After you're done, followed by compacting your folders manually while working * off * and do it often.

Click Outlook Express at the top of the the folder tree so no folders are open. Then: File | Work offline connection (or double click

Bruce Hagen MS - MVP [Mail]

Tags: Windows

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