6 sec more Touch ID number Fix
I recently bought a 6 s Plus 128 GB iPhone. The phone works fine but I found sometimes the TouchID seems to turn off and won't let me open the phone.
I looked at the forums and tried to find a solution but did not really find an answer. I thought I would add an another fingerprint just to see if he'd let me but the OS wouldn't let me even that!
Long story shortened, I found when the phone is connected to the charging cable that the TouchID will not work. When I unplug the charging cable phone the TouchID works very well.
I didn't have the same problem on my 5s and I don't know if it's a question with 6, 6 s or SE.
Hope this helps someone else out there with a similar problem.
Hi Namph,
It seems that when you have the phones USB cable attached the screen Touch ID does not work. I would like to start by forcing your phone to restart with the Home and Sleep/Wake buttons:
iOS: switch off and on (restart) and reset
If the problem persists, save your device in iTunes, then restore it like new and verify that it works.
How to clear your iOS device and then set up as a new device or restore from backups
If this is the case, restore your backup either check it still works and just reinstalled software or circumvent the problem in the backup file itself. Thank you for using communities of Apple Support, let us know how it goes!
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