6500 has no scan WiFi for laptop HP with Windows 7
any computer prints + 6500 a HP laptop with Windows 7 send via WiFi, but it doesn't scan. Error that says "Scanner communication cannot be established. What should I do? I tried a USB cord for laptop, still does not work. HPdoctor program will not download.
Hello
Do you have an antivirus installed on the PC?
Try a hard reset with the printer, then conncet the cable USB and scan again.
Hard Reset:
Take out the toner cartridges.
Unplug the power cord from the printer and the wall
Wait for 30 seconds
Plug the power cord into the printer and the wall (be sure that the printer is plugged into the wall and not a surge protector)
Replace the toners/cartridges in the printer
Let me know the results
Tags: HP Printers
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