8620 OfficejetPro works with Windows 7 and 8 but NOT 8.1
I bought a 8620 last week and it loaded well on our laptops to operate Windows 7 and Windows 8 and we are facing up and running and fully operational.
However, while I followed the same process on our Windows 8.1 machine, and the printer seems to be properly installed, any impression that we seems to blend into the ether!
I've uninstalled and reinstalled twice, made sure that the windows firewall is disabled (we have Mcafee) and generally tampered with about-, but to no avail.
Does anyone have the solution please?
Welcome to the Selpat forums!
I understand that your Officejet 8620 does not work on your Windows 8.1 system, however, works very well with your Windows 8 and 7 systems. I would like to help!
First of all, try to run the HP Print and Scan doctor.
Please let me know the specific results of the execution of the tool.
If the tool detects that the complete software is not installed, run the HP printer install wizard for Windows.
Please let me know the result and how you have the 8.1 Windows connected to the printer. (USB, wireless, ethernet) Try an alternative connection as well to see if it will work.
Happy Tuesday
Tags: HP Printers
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