9.3.1 Web Analytics: An error has occurred while opening documents. Document ID = {0}

Hi Experts,

I'm having a problem when opening a web analytics dashboard report. When I try to open it, web analytics is running for 15 minutes & then get following error:

Error occurred when opening the document. Document ID = {0}

The report opens with its header with two buttons & journal of the society, but the data grid is empty.


The source of the grid is Essbase. Tunning in file Essbase.cfg settings are in place.


Could someone please by the comment more on this issue. Let me know if any further information is required!


Please suggest me some way to solve it.

Thank you
Krishan

The isapi interface (if you are using one) time-out parameter can be smaller than the time essbase needs to retrieve information from you.
but most likely the applicationserver jre heapsize analysis is either small or needs a lot of time to return it. Don't forget to increase heapsize and max equal to the min value (try 800 MB, if your hardware has this resource)

Tags: Business Intelligence

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