9300 user - set up email - blackBerry Smartphones baffled - incorrect password error

I hope someone here can shed some light ofn this because I spent 3 weeks trying to solve and I'm still stuck after literally hours on the phone to the network provider and explore every possible potential cause.

About three weeks ago, I upgraded my Curve 9300 BB at 9380.  I copied settings using desktop software preconfigured and transferred to my new camera.  Applications reinstalled fine and I put five e-mail accounts, including 3 (business email) offered in a hosting account with Media Temple.  These all work very well and still do.

My old phone had to be given to a colleague, so I reset the device and set all settings at default and follow the procedure for a new SIM card.  When we tried to put in place the enamel on the old device (9300) wouldn't giving the error message Impossible to verify the account contact email provider.  I am the administrator of the e-mail accounts so I know that the settings are correct., network provider resets all settings for email etc and account details BIS etc are all correct.  The e-mail account works through outlook and is accessible via webmail, and we tried changing password and even deleted and created a new e-mail account, but always the same problem - error message telling the user or incorrect password.

I hope that it was a problem with the settings of the old appliance (9300) we could identify and address but it seems not to be that now when I try to put in place a new e-mail account on my new camera (9380) I get the same problem!  User password error - when data are 100% correct and on a device that I have successfully implemented the same type of email account!

I'm completely puzzled and if anyone has or knows a similar problem and has information about this, or has managed to solve, I would like to hear that I've explored everything I can think of network hosts and email.

You must call your provider to find out if the 9300 is properly registered on their network and on behalf of SIM card in the device. They need to confirm the good BlackBerry data Plan on this account, it is not unusual for them wrongly not do or provide incorrect data plan.

Tags: BlackBerry Smartphones

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