9320 Smartphones blackBerry problems

Tried to download the bbm on my blackberry curve voice 9320 it is said that "this device cannot support bbm voice" may not even remove my old bbm... Please help

Hello MichaelRumrunner117

Welcome to the Forums of the BlackBerry Support

First check this page from catalog and do not forget that your country is on the list of countries supported that supports BBM7 http://appworld.blackberry.com/webstore/content/3729/?lang=en .

If you are able to see your country in the supported list, then you can try again, for this first uninstall or delete any existing verson of BlackBerry Messenger. On your home screen, go to Options > device > application management > delete BlackBerry Messenger from this list.

KB10040  : How to display or remove installed application on a blackberry smartphone   

 

Once it is perform a battery pull reboot by removing the battery while your unit is powered, wait a min, then reinsert back. After the reboot of your Explorer browser BlackBerry at www.blackberry.com/bbm and the most recent available for your device. After reinstalling see if that helps.

___________________________________________________

Please note:

If you encounter a BBM7 then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in to your BlackBerry ID Contacts will be restored back, but if you encounter any previous Kathy then, all first make a local backup, you can save on your press card, see this KB for more help

KB20554 How to back up and restore the BlackBerry Messenger contacts list 

Tags: BlackBerry Smartphones

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