962 Printer Spooler Dell all-in-One turned off.
When I try to print, it comes back with the spooler is turned off.
Then I find that it does not find the printer to print.
However, I can scan from the printer to a file and that works very well. The fax seems to work, too.
I have unplugged, rebooted the whole system several times.
I inserted the original disk and reinstalled the printer thinking that a driver is missing.
I have Windows 7 and nothing has changed so far.
Solution?
I suggest that you see the advice of PudgyOne in this thread of community Dell:
http://en.community.dell.com/support-forums/peripherals/f/3528/t/19306940.aspx .
Tags: Windows
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I suggest to try this:
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Scan a document or a file:
http://Windows.Microsoft.com/en-us/Windows-Vista/scan-a-document-or-file
If the steps above mentioned article from Microsoft, then it would be better to post the same question in the Dell support forum for assistance.
Dell Community support: http://en.community.Dell.com/
For more information, see the following article:
http://support.Dell.com/support/eDOCS/systems/A960/en/a960en.PDF
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My Dell 962 All In One Printer suddenly stopped to print. I get an error message that the computer cannot communicate with the printer. The error message suggests that I unplug and plug back the power plug and the USB cable to the printer and make sure that there are no restrictions of firewall to the printer. I did what was suggested and still no printing. I have resinstaled the printer from the CD software, I got with the computer and also installed the latest driver using the software of the software upgrade wizard.
and also installed the latest driver by using the Software Update Wizard software.
That would not have been the best idea... but it is unlikely that the cause of your immediate problem.
The next thread does not make much sense to me, but it describes a situation similar to what you described and the proposed solution is supposed to have worked. Try it and see--> http://en.community.dell.com/support-forums/peripherals/f/3528/t/19483019
I suspect that what really happens is that the driver has become corrupted. In many cases, simply reinstall the driver is not fix things; you have to clean the old corrupt driver before installing the new. Thus, it is more likely that the part "Uninstall" the related response is what is helping rather than playing with services... but go ahead and follow these directions, just in case. In fact, I suggest that you run under first antimalware scanners before following the tips in the above link.
If I had not found the link above, that's what I would have suggested (whichrequires that you have Windows XP):
Often, but not always, the symptoms you describe are caused by a corrupt print job stuck in the queue or a damaged printer driver. However before you clean things up, on general principles, that you can download, install, update and run full scans with each of these two free programs.
Use the free version, not the free trials of "pro" versions Pay attention during installation uncheck any prechecked boxes that would install some additional third-party programs.
Do not run the scans at the same time. Each scan will take a while. Start one and go do a non-it chore. Once the scan is finished, leave the program to deal with anything it finds.
Once done, you can keep or uninstall programs, or both. If you keep SAS, I suggest to change its default setting does NOT automatically when Windows starts.
Uninstall all software from Dell to control panel > Add / Remove programs
Download Microsoft Fixit 50126 impression: http://go.microsoft.com/?linkid=9662904
Close all running applications (anything with an icon on the taskbar).
Run the Fixit routine. Note: The routine Fixit has two modes, light and complete. It will run in full mode when you check the box "Reset the spooler to print on values." This will remove all printers, so if you have any other printer installed, I recommend running the Fixit in full mode. If you have other printers and you do not (necessarily) want to reinstall them, run the Fixit in light mode (box unchecked). This may work anyway. You must restart the computer after you run in full mode; you need not restart after the Chase mode.
After the Fixit has executed and you have restarted if necessary, make sure that the printer is disconnected from the computer and run the installation software. You will be asked to connect the printer to a suitable place. You can use the CD that came with the computer or download the software here (which is relatively hard to find, the claims of the main page of the 962 product support it cannot find the drivers)--> http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R89490
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