9720 BBM BBM &; Email surveys do not work more than a week now and EE are useless now passed to their level 3
Please help - I have a blackberry 9720 and was happy with T-mobile on December 31, 2015, T-mobile sent me a text with my PAC code, I stupidly had another phone under contract elsewhere, I do not have with the new phone has so cancelled the contract and returned the phone within 3 days, my T-mobile Blackberry services were always - so I waited for the CIP code to recover my phone number. However on December 7, T-mobile blackberry services cut off, I immediately called them and explained the situation, asking to be reconnected. I was told that I have to go buy a new sim card and they will sort it. I did so, but now only EE available sims. I called and they assured me Blackberry data package added to my phone - but nothing works and the host Routing Table is empty. So for the past 8 days, told me to connect the phone to Blackberry Desktop manager, uninstall, reinstall, 100's of reboots, 100 registry routing host messages sent but STILL NOTHING, I was able to get into my Blackberry ID, but emails say cannot connect to the server and BBM remains on a blue screen. It is so annoying as 8 days now of mucking around but still no access to Blackberry services. EE say everything is OK from their end, but they can't pick up my blackberry, they tried to say lack of phone but phone was purchased from T-mobile, and up to 7 December worked perfectly. Friends and family have put their sim in and phone and blackberry works. The spindle is* edited for the protection of personal information. They refuse to reactivate the SIM that I still have and say what EA is the same as T-mobile, although their packages say different.
Hi @wallpk
I checked the PIN you provided and it shows a disabled.
Given that this is the case, you will need to ask your wireless provider to set you up a wireless data plan, make sure you can send you a test PIN message that must confirm the data connection.
When you talk with your wireless provider to ask them to check your APN settings as well.
Thank you!
Tags: BBM
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