A few days ago, I received to date on first pro and AfterEffects.  After which I could not open either. After effects had an another update and I could open it.  But first pro is still not open.

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  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

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  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

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  'Delete Cookies' sites causing problems:

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  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

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  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

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  Uninstall anything cc on your computer.

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  Hi MarthaLuehrmann

  Greetings!

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  Concerning

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• Since the update a few days ago lost sites often visited on my google search page?

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• A few days ago...

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  choopashoopa wrote:

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  Hello

  Sorry, it has not means that you need to replace the HARD drive. The only hope now you can read it using another computer or use it as a HARD drive external to recover your data files.

  Kind regards