a novice request that I have no sound on my laptopcan someone help please

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  Hi Jammyhorse,

  1. What is the number of brand and model of the PC?

  2. when the problem started?

  3. you remember to make changes to the computer before this problem?

  Step 1:

  You can check the following link and run the Fixit and see if helps solve the problem.

  Diagnose and automatically repair audio playback problems

  http://support.Microsoft.com/mats/NO_SOUND/

  Also check out the link:

  Tips for solving common audio problems

  http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-fixing-common-sound-problems

  Step 2:

  In the BIOS settings advanced, you can also check if the onboard sound is enabled.

  You can see the manual of the system manufacturer or contact the system manufacturer for more information on how to make the changes in the BIOS.

  Note: Change to the BIOS/complementary metal oxide semiconductor (CMOS) settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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