a program has hijacked my windows security and insists on the fact that my computer is infected with many viruses. It has a pop-up that scans and tells me I have to buy their safety program. __
I warned the company that I don't have wist to buy and they sent me a link to download a removal program. When trying to download windows appears and explains that it is a site known for spyware malicious and dangerous and suggest that I reconsider downloadig.
the support address is * address email is removed from the privacy *.
and the program they want to download me is * removed harmful link *.
any suggestions would be greatly appreciated
Hello
See the following message to solve the problem of .exe if necessary once you are sure that the system is clean.
Try Mode safe mode with networking - repeatedly, press F8 that you start.
The best two methods allow scanners to run and/or AV.exe out of the way or removing.
1.
CTRL SHIFT ESC - task manager OR right click on the taskbar - task manager
Process tab - complete the process on AV. EXE and continue with the uninstall Guide.
If necessary use start - computer or Windows Explorer to navigate to
C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
is installed.
Right-click on it and rename it to ZZMbam.COM (or something different than now), then
Double-click it and run it like this. You can rename it back later. Do the same with others
programs as needed. Use this method for other necessary - DO NOT ASSUMER one
program removes all or that there is no other malware.
---------------------------------------------------
2.
Another method is to use them:
Use Process Explorer to "Suspend" the process will not stop
Then use AutoRuns to delete the malicious program startup items.
Now use UnLocker to delete the files in the malware.
You may need to do a file at a time.
Process Explorer - free
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx
AutoRuns - free
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
UnLocker - free (do not install the adaware Ebay)
http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtml
AV.exe
==============================================
There are MANY varieties of these with many names, but all can be eliminated with the same methods:
Win 7 Antispyware 2010 XP Internet Security 2010 and Vista Antivirus 2010 is rogue antivirus.
scams to get you to pay for them while they have no advantage at all.
How to remove all THE varieties of this malware - please read carefully the removal Instructions.
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010
RENAME this as necessary to allow them to perform: (use a different name with the extension .COM instead of .exe)
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run the
in the regular when windows you can.
Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
UnHackMe execution)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/
Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download
here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en
also install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
How to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->
Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp
Try the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
Trojan horses, rootkits, etc.). that has infected your computer despite all security measures that you have
taken (such as the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro
--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1
--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228
Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html
-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
Tags: Windows
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