Accident of creative cloud of Yosemite

Whenever I run the creative cloud application, it crashes. The menu item appears briefly, and then the problem report window arrives with the news of the accident. This happened since I upgraded to Yosemite. I tried all the options I could find online:

  • I uninstalled creative Cloud and tried to reinstall. No change
  • I tried to run the installer from the Adobe Application. No change
  • I tried running the cleanup of creative cloud tool. No change

Any ideas how to solve this problem?

The call stack for that change is always the same and seems to come from the chrome embedded Framework library. Accessed invalid address changes each time, but it always comes a message of liberation:

Process: Creative cloud [7179]

Path: / Applications/Utilities/Adobe Creative Cloud / * / Creative Cloud.app/Contents/MacOS/Creative Cloud

ID: com.adobe.acc.AdobeCreativeCloud

Version: 1.8.1.451 (?)

Code type: X 86 (native)

Parent process:? [1]

Manager: Creative cloud [7179]

User ID: 502

Date/time: 2014-11-16 18:10:51.076-0800

OS version: Mac OS X 10.10 (A 14, 389)

Report Version: 11

Anonymous UUID: redacted >

Time since started awake: 10000 seconds

Crashed thread: 0 CrBrowserMain dispatch queue: com.apple.main - wire

Exception type: EXC_BAD_ACCESS (SIGSEGV)

Exception codes: KERN_INVALID_ADDRESS at 0 x 0000000024344563

VM regions near 0 x 24344563:

VM_ALLOCATE 000000000d0db000-000000000d0dc000 [4K] rw-/ rwx SM = PRV

->

MALLOC_TINY 000000007 b 600000 - 000000007b 800000 [2048K] rw-/ rwx SM = COW

Request for clarification:

objc_msgSend() selector name: free

Thread 0 crashed: CrBrowserMain Dispatch queue: com.apple.main - wire

libobjc 0. A.dylib 0x9c0300ab objc_msgSend + 27

1 com.apple.CoreFoundation 0x9a97189f _CFAutoreleasePoolPop + 47

2 com.apple.AppKit 0x96e88340-[NSApplication finishLaunching] + 745

3 com.apple.AppKit 0x96e87c70-[NSApplication run] + 143

4 libcef.dylib 0x04536e17 0x432c000 + 2141719

5 libcef.dylib 0x0453661c 0x432c000 + 2139676

6 libcef.dylib 0x0456a6f8 0x432c000 + 2352888

7 libcef.dylib 0x0458311e 0x432c000 + 2453790

8 libcef.dylib 0x04569d6a 0x432c000 + 2350442

libcef.dylib 9 0x043a322f 0x432c000 + 487983

10 HEX.dylib 0x042b1c2a HEXMessageProcessor::runLoop(std::string const&) + 378

11 HEX.dylib 0x042847e8 0 x 4282000 + 10216

12 HEX.dylib 0x042b961d HEXMessageProcessor::processMessage (const std::string &, const std::string &, ProcessMessageOutput &, MessageObject const &) + 77

13 HEX.dylib 0x04282eaf processMessage + 175

14 NXGCore.dylib 0x0021ec30 ExternalGateway::sendMessageToApplet (const MessageObject &, const MessageStruct *, bool (*) (const void *), const char *) + 896

15 NXGCore.dylib 0x0021e753 ExternalGateway::handleMessage (const MessageObject &, const MessageStruct *, bool (*) (const void *), const char *) + 435

16 NXGCore.dylib 0x0021f36e ExternalGateway::processMessageFromOutside (MessageStruct const *, bool (*) (const void *)) + 302

17 com.adobe.acc.AdobeCreativeCloud 0x000594b5 0 x 53000 + 25781

18 com.adobe.acc.AdobeCreativeCloud 0x0005d4d5 0 x 53000 + 42197

19 com.adobe.acc.AdobeCreativeCloud 0x000559d9 0 x 53000 + 10713

20 com.adobe.acc.AdobeCreativeCloud 0x0005498a 0 x 53000 + 6538

21 com.adobe.acc.AdobeCreativeCloud 0x0005996e 0 x 53000 + 26990

22 com.adobe.acc.AdobeCreativeCloud 0 x 00054675 start + 53

< snip >

Summary region VM:

ReadOnly part of libraries: Total = 286.7 M resident=80.5M(28%) swapped_out_or_unallocated=206.2M(72%)

Regions in writing: Total = 219. 3 m written=10.4M(5%) resident=23.7M(11%) swapped_out = 0 K (0%) unallocated=195.6M(89%)

VIRTUAL FIELD TYPE

===========                      =======

CG backup stores 16K

Image CG 4K

CG shared images 208K

CoreUI 40 K image data

Foundation 4K

Image IO 4104K

Time 4K kernel Alloc

MALLOC 89.5 M

MALLOC (admin) 48K

Battery 178.1 M

VM_ALLOCATE 1260K

WebKit Malloc 1248K

__DATA                             11.1M

__IMAGE 528K

__IMPORT 12K

__LINKEDIT 52.9 M

__OBJC 3044K

__TEXT 233,8 M

__UNICODE 544K

mapped file 136.2 M

shared memory 4K

===========                      =======

TOTAL OF 712,3 M

Model: MacBookPro10, 1, MBP101.00EE.B05 of BootROM, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, MSC 2.3f36

Graphics card: Intel Graphics HD 4000, 4000, Intel HD graphics card integrated

Graphics card: NVIDIA GeForce GT 650 M, NVIDIA GeForce GT 650 M, PCIe, 1024 MB

Memory module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.124.12.8)

Bluetooth: Version 4.3.0f10 14890, 3 services, 27 aircraft, 1 incoming serial ports

Network service: Wi - Fi, AirPort, en0

Serial ATA Device: APPLE SM512E, GB 500,28 SSD

USB device: Hub

USB device: FaceTime HD camera (built-in)

USB device: Hub

USB device: Hub

USB device: Apple keyboard / Trackpad

USB device: Hub BRCM20702

USB Device: USB Bluetooth host controller

Bus crush: MacBook Pro, Apple Inc., 23.4


Jeff,

I forgot to mention in my original post, but I had already tried this.

Good news however, I managed to solve this problem for my local user! It turns out that I had an InputManager called "Safari AdBlock" installed since 2008 and removing it permits creative to launch cloud.

I discovered this by running creative cloud under the base, where I got the following warning just before the EXC_BAD_ACCESS:

WARNING: unable to find and load the segment named "__IMPORT' at 0x117b8000 in ' / Library/InputManagers/Safari AdBlock / Safari AdBlock.bundle/Contents/Frameworks/RegexKit.framework/Versions/A/RegexKit' dynamic loader for Mac OS x plug-in.

Delete "/ Library/InputManagers/Safari AdBlock' me launch creative cloud!"

Tags: Adobe

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