Accident of creative cloud of Yosemite
Whenever I run the creative cloud application, it crashes. The menu item appears briefly, and then the problem report window arrives with the news of the accident. This happened since I upgraded to Yosemite. I tried all the options I could find online:
- I uninstalled creative Cloud and tried to reinstall. No change
- I tried to run the installer from the Adobe Application. No change
- I tried running the cleanup of creative cloud tool. No change
Any ideas how to solve this problem?
The call stack for that change is always the same and seems to come from the chrome embedded Framework library. Accessed invalid address changes each time, but it always comes a message of liberation:
Process: Creative cloud [7179]
Path: / Applications/Utilities/Adobe Creative Cloud / * / Creative Cloud.app/Contents/MacOS/Creative Cloud
ID: com.adobe.acc.AdobeCreativeCloud
Version: 1.8.1.451 (?)
Code type: X 86 (native)
Parent process:? [1]
Manager: Creative cloud [7179]
User ID: 502
Date/time: 2014-11-16 18:10:51.076-0800
OS version: Mac OS X 10.10 (A 14, 389)
Report Version: 11
Anonymous UUID: redacted >
Time since started awake: 10000 seconds
Crashed thread: 0 CrBrowserMain dispatch queue: com.apple.main - wire
Exception type: EXC_BAD_ACCESS (SIGSEGV)
Exception codes: KERN_INVALID_ADDRESS at 0 x 0000000024344563
VM regions near 0 x 24344563:
VM_ALLOCATE 000000000d0db000-000000000d0dc000 [4K] rw-/ rwx SM = PRV
->
MALLOC_TINY 000000007 b 600000 - 000000007b 800000 [2048K] rw-/ rwx SM = COW
Request for clarification:
objc_msgSend() selector name: free
Thread 0 crashed: CrBrowserMain Dispatch queue: com.apple.main - wire
libobjc 0. A.dylib 0x9c0300ab objc_msgSend + 27
1 com.apple.CoreFoundation 0x9a97189f _CFAutoreleasePoolPop + 47
2 com.apple.AppKit 0x96e88340-[NSApplication finishLaunching] + 745
3 com.apple.AppKit 0x96e87c70-[NSApplication run] + 143
4 libcef.dylib 0x04536e17 0x432c000 + 2141719
5 libcef.dylib 0x0453661c 0x432c000 + 2139676
6 libcef.dylib 0x0456a6f8 0x432c000 + 2352888
7 libcef.dylib 0x0458311e 0x432c000 + 2453790
8 libcef.dylib 0x04569d6a 0x432c000 + 2350442
libcef.dylib 9 0x043a322f 0x432c000 + 487983
10 HEX.dylib 0x042b1c2a HEXMessageProcessor::runLoop(std::string const&) + 378
11 HEX.dylib 0x042847e8 0 x 4282000 + 10216
12 HEX.dylib 0x042b961d HEXMessageProcessor::processMessage (const std::string &, const std::string &, ProcessMessageOutput &, MessageObject const &) + 77
13 HEX.dylib 0x04282eaf processMessage + 175
14 NXGCore.dylib 0x0021ec30 ExternalGateway::sendMessageToApplet (const MessageObject &, const MessageStruct *, bool (*) (const void *), const char *) + 896
15 NXGCore.dylib 0x0021e753 ExternalGateway::handleMessage (const MessageObject &, const MessageStruct *, bool (*) (const void *), const char *) + 435
16 NXGCore.dylib 0x0021f36e ExternalGateway::processMessageFromOutside (MessageStruct const *, bool (*) (const void *)) + 302
17 com.adobe.acc.AdobeCreativeCloud 0x000594b5 0 x 53000 + 25781
18 com.adobe.acc.AdobeCreativeCloud 0x0005d4d5 0 x 53000 + 42197
19 com.adobe.acc.AdobeCreativeCloud 0x000559d9 0 x 53000 + 10713
20 com.adobe.acc.AdobeCreativeCloud 0x0005498a 0 x 53000 + 6538
21 com.adobe.acc.AdobeCreativeCloud 0x0005996e 0 x 53000 + 26990
22 com.adobe.acc.AdobeCreativeCloud 0 x 00054675 start + 53
< snip >
Summary region VM:
ReadOnly part of libraries: Total = 286.7 M resident=80.5M(28%) swapped_out_or_unallocated=206.2M(72%)
Regions in writing: Total = 219. 3 m written=10.4M(5%) resident=23.7M(11%) swapped_out = 0 K (0%) unallocated=195.6M(89%)
VIRTUAL FIELD TYPE
=========== =======
CG backup stores 16K
Image CG 4K
CG shared images 208K
CoreUI 40 K image data
Foundation 4K
Image IO 4104K
Time 4K kernel Alloc
MALLOC 89.5 M
MALLOC (admin) 48K
Battery 178.1 M
VM_ALLOCATE 1260K
WebKit Malloc 1248K
__DATA 11.1M
__IMAGE 528K
__IMPORT 12K
__LINKEDIT 52.9 M
__OBJC 3044K
__TEXT 233,8 M
__UNICODE 544K
mapped file 136.2 M
shared memory 4K
=========== =======
TOTAL OF 712,3 M
Model: MacBookPro10, 1, MBP101.00EE.B05 of BootROM, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, MSC 2.3f36
Graphics card: Intel Graphics HD 4000, 4000, Intel HD graphics card integrated
Graphics card: NVIDIA GeForce GT 650 M, NVIDIA GeForce GT 650 M, PCIe, 1024 MB
Memory module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.124.12.8)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 aircraft, 1 incoming serial ports
Network service: Wi - Fi, AirPort, en0
Serial ATA Device: APPLE SM512E, GB 500,28 SSD
USB device: Hub
USB device: FaceTime HD camera (built-in)
USB device: Hub
USB device: Hub
USB device: Apple keyboard / Trackpad
USB device: Hub BRCM20702
USB Device: USB Bluetooth host controller
Bus crush: MacBook Pro, Apple Inc., 23.4
Jeff,
I forgot to mention in my original post, but I had already tried this.
Good news however, I managed to solve this problem for my local user! It turns out that I had an InputManager called "Safari AdBlock" installed since 2008 and removing it permits creative to launch cloud.
I discovered this by running creative cloud under the base, where I got the following warning just before the EXC_BAD_ACCESS:
WARNING: unable to find and load the segment named "__IMPORT' at 0x117b8000 in ' / Library/InputManagers/Safari AdBlock / Safari AdBlock.bundle/Contents/Frameworks/RegexKit.framework/Versions/A/RegexKit' dynamic loader for Mac OS x plug-in.
Delete "/ Library/InputManagers/Safari AdBlock' me launch creative cloud!"
Tags: Adobe
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