Acer Aspire E15 hangs up during windows updates

This is a brand new computer and whenever it tries to install windows updates, it crashes.  He says only: "installation of update 1 of 4, keep your pc.  It has been hours.  This is the 3rd time this has happened.  In order to use my computer again once I just turn it off and turn it back on.  When I do that sometimes it will say "working on updates, get 30% and restarts."  Other times, he doesn't say anything and starts normally.  I thought maybe it was my security software that prevents windows update so I disabled it, but this doesn't seem to be the problem.  I'm so frustrated that I'm about to the area it upward, and then send it back.  I don't even have that he paid for yet and already the problems.

When you wrote "security software" you mean anti-virus?

If not, please disable any antivirus and try again to update, if it still crashes, I would re - install the operating system using ALT + F10 at startup and subsequently on the instructions on the screen.

If it hangs still, even after a BONE re - install, call your dealer or support from Acer for warranty check service.

Tags: Acer Laptops

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