Hi, Acer Aspire E15 E51-511-C7PH worked fine for a year, now goes off after a few minutes or seconds

Hi, Acer Aspire E15 E51-511-C7PH turns off, I restart and it turns off again.

I did a reset to the factory settings, restarted in recovery of the system, not good.

Charges of battery, power supply works fine, what is the problem?

Thank you

As you mentioned that there is no problem with your diet and your battery is also supported, it is likely that your backup battery is down. To check if this is the case, you are advised to build a State of the battery by following the guidelines listed on the link below and see if that helps:
http://www.howtogeek.com/217010/how-to-generate-a-battery-health-report-on-Windows-8-or-Windows-10/

If you are not able to find something substantial report indicating that there is a problem with the battery, you can consider using another battery of work (if possible) and see if the problem occurs with another battery as well.

Infections of malware and viruses can also cause Windows to stop abruptly. To check and remove the infection, you can scan your system using security software (if any) installed on your system. In addition, you can also follow the guidelines listed on the link below to detect and remove infections:
http://Windows.Microsoft.com/en-us/Windows/does-computer-have-virus#1TC=Windows-7
http://Windows.Microsoft.com/en-us/Windows-8/how-find-remove-virus
https://www.Malwarebytes.org/antimalware/

If the problem persists, we recommend to contact the nearest Acer service center using the link below to check if there is no hardware problem:
http://us.Acer.com/AC/en/us/content/service

Hope this will help you.

Tags: Acer Laptops

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