Acer Aspire R7: Touchscreen suddenly stopped working

Hey everybody,

I have an Aspire R7 (running 64-bit Windows 8). Yesterday morning my touchscreen suddenly stopped working.

After each start, I see an error in the event log stating something like "Driver\WUDFRd could not load the driver for the device HID\VID_0483 & PID_91D1 & Col01\7 & 1b0945e0 & 0 & 0000.

In Device Manager there is no device showing an error or something. In the category "Monitor" it is only a PnP monitor listed - shouldn't the TouchInput unit shown here? Edit: I also looked through the HID devices: the appliance with the ID hardware event log message is not there, too.

I tried reinstalling the drivers HID-monitor using Acer Recovery Manager, but nothing else happens after showing some information like 'installation'. Also, there is no change in Device Manager.

I also removed the "PnP Monitor' of Device Manager and began a 'search for new hardware", but that doesn't lead to the "PnP Monitor' be reinstalled.

I also perform a factory reset, but that did not help, as well.

I would really appreciate help from anyone. I'm at work now, so I wouldn't be able to test stuff until about 17:00 (MEST).

Kind regards

Jan

I found the reason of my touch screen doesn't respond do not: if I position the screen in a very precise angle - 'almost' tablet mode - the screen reacts to the keys and of the previously disabled HID devices becomes active. I had sent in my laptop for repair after a default display - apparently in some sort the touch sensor was not back in place correctly when the screen has been replaced

Seems that now I have to send my laptop in another repair (making three repairs for this laptop - the default mentioned display occurred after the motherboard has been replaced by the same Acer repair center)

Tags: Acer

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