ACER Aspire running windows 8

I bought an acer aspire laptop a few months back.  When I first started itup for the first time, I had been on the internet for a little while when I got this pop up message mcaffey saying to make contact with them I had a terrible virus on my computer... his name was Adam.  I had that confidence that he was a client of mcaffey serve as a gentleman.  He asked to have remote access to my laptop. I gave it to him!  At this point, he has messed with my laptop remote for about ten minutes. At the time wherever it was finished, my laptop was in ruins and he asked me a hundred dollars and he'll fix it.  I told him that it was impossible that I could allow myself that I had just bought my laptop then it asked me for fifty dollars, when I again told him no he became angry and wished me good luck and hung up.  Since then, my acer has to sit in a corner unable to function without them constantly in my acer. the icons of them were there permanently.  I finally did a factory reset on it this morning, but I can not get my firewall set in place.  they really did a job on my acer!  can someone help me please?  I also don't have any software security on that now, either. also please everybody all be wary of the technicians named Adam and Mcaffey!

Hello

Thanks for posting in the Microsoft Community.

I suggest to you, please follow the links below and check if this is useful.

Run a full scan of the system with Windows Defender in offline mode:

http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-Defender-offline

See also below the link to the firewall settings.

http://Windows.Microsoft.com/en-us/Windows-8/Windows-Firewall-from-start-to-finish

Answer back with the update of the question to help you further.

Tags: Windows

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