Acer M265 - factory for Win 7 image - is it "encrypted"?

I want to find something quick.  We have a M265 old Acer of 4 years that we bought with Win XP and Win 7 provided by Acer.  We used the XP version now since the deployment, and now we are eager to move on to the configuration of Windows 7.  We did the Acer eRecovery procedure and ascent to the Win 7 64 bit OS of the 'hidden' partition (which takes off XP system drive).  It is very simple and has been a success.  Everything's all right.  But...

We use Symantec System Recovery as our backup software.  Who is installed and when we try to launch it to our initial backup, SSR complains that he cannot continue with the snapshot was taken, because the disk is encrypted.  We opt for no matter what 'encryption' installation off the coast of the recovery Partition - never seen any option for it.

Question 1: When citing and using the recovery Partition 'hidden' for Win 7 and try to impose Win 7 on top of XP, installing Acer does everything the disc somehow encryption?

Question 2: I have no idea why or how this happened.  Is it possible to "UN-encypt" the system C:\ drive?

This computer is almost ready to go except for this problem.  I hope someone can help me solve this mystery.

Hoib

The end...

The Symantec Rep (NIV.2 joint) admits that the error they are throwing (pointing to the drive being encryption) is "incomplete".  This means that it is a mistake.  And, without knowing this fact, how is a user supposed to react?  We Ingore only forward error messages because they are subject to be "incomplete"?  Alternatively, those who ignore us?  Or who is genuine - how to tell us?

There is a utility in the installation folder called 'Fixinstall.exe '.  The utility is not in the documentation, but is provided for cases like this.  We ran that and he re-recorded all of the .dll files used by the backup program.  Which corrects the problem.

Thus, Tommy and al., please come and help.  The episode is over.

H

Tags: Acer

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