Acrobat DC keeps freezing on Mac

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  Keeps freezing book Mac 13 inches

  The problem may be caused by a bug in OS X, triggered by "Flash Player."

  If Flash is installed and that you did not already, please update to the latest version by opening the Flash Player pane in system preferences and selecting the updates tab.

  If Flash is already up to date, or if the update does not resolve the problem, open Safari preferences window and select the Security tab uncheck the box marked

  Enable Plug-ins

  See if there is an improvement.

  You can watch videos on YouTube and other sites without using Flash by installing the extension "ClickToFlash" or "ClickToPlugin' Safari. This isn't an endorsement. You should always do your own research to determine the safety and effectiveness of any third-party software before using it.

• LR 6 keeps freezing on Mac Pro

  I have a Mac Pro (end of 2013 model), and it is running the latest Mac OS X 10.10.3. I am in terms of Cloud for LR and upgraded 5 LR LR 6/CC. He was running pretty reliable with LR5. But now it freezes every day. I have to force close the program and then restart it. Has anyone else had similar problems? All Adobe solutions?

  Have you disabled GPU?

• Acrobat Reader keeps freezing my PC when I try to fill a PDF form

  I thought it was just my laptop old father who was having the problem, but when I tried it on my PC with Windows 10 exactly the same thing happened. I don't know why I never changed the settings and it freezes just out of the blue two PCs on 2 different OS. I can't anything but hold the power button down for my PC for something else. How can I fix?

  Hi Brian Kreiger,

  Could you please let me know the exact drive version and the version of the OS on your system?

  This only happens while filling in a special form or other forms too?

  Try to complete additional forms and check to see if you encounter the same problem with all.

  Also, make sure that it is a form to fill out.

  Also try referring to this article: Troubleshooting of errors, freezes | Adobe Reader | Windows

  Let us know if that helps.

  Concerning

  Sarojini

• My pdf files that I am editing keeps "freezing" and I have to use the Task Manager to end the program. I have the latest version of Adobe Acrobat Reader DC and I have 10 windows? Is there any solution for this?

  My pdf files that I am editing keeps "freezing" and I have to use the Task Manager to end the program. I have the latest version of Adobe Acrobat Reader DC and I have 10 windows? Is there any solution for this?

  Hi gregs5153218,

  You can't the PDF files to be changed with Acrobat Reader DC.

  You must have the Acrobat application to edit PDF files using Acrobat. Edit PDF files.

  Kind regards
  Nicos

• I have Acrobat XI fully implemented to update and it keeps freezing and crashing.

  I have Acrobat XI fully implemented to update and it keeps freezing and crashing. Many times it happens when I try to save but to do other things as well.  I'm on Windows 8.1

  Hello jegohio,

  Please let me know what version of the operating system you are using.

  You are able to open Acrobat itself? For Windows, you can try the following steps:

  Delete all the files in the following folders:

  C:\ProgramData\Adobe\SLStore

  C:\Program Files (x 86) \Common Files\Adobe\SLCache

  And delete all of the following except cache.db file

  C:\Program Files (x 86) \Common Files\Adobe\ Adobe PCD

  Launch Acrobat and turn on again with the serial number.

  Let me know how it goes.

  Kind regards

  Ana Maria

• I have an IMAc running on the latest version of El Capitan. MY blutooth followed pad has a mind of its own - opening windows and text highlighting / deletion.  In addition to this my screen keeps freezing and the spinning ball will appear.

  I have an IMac running on El Capitan 10.11.6. My bluetooth followed pad has a mind of its own - opening windows and text highlighting / deletion.  In addition to this my screen keeps freezing and the spinning ball will appear - I have to hold down the back of the screen to force it to close.  This message of the 2 line took almost an hour to type as I have no control on the touchpad.

  Hello Kluggerjo,

  Thank you for reaching out to the Community Support from Apple. I know how important it must be able to count on your devices work as expected, and I have a few steps that should help resolve the behaviors you see.

  I would recommend to go by resetting your management system (SCM) controller. MSC helps control and regulate different material on your Mac, including Bluetooth systems.  This article will guide you in this process: reset the management system (SCM) controller on your Mac.

  If you still experience the issue after the test, you can test the behavior to a test user. This will help us to determine if the problem is systemic or isolated to your user account. This article will guide you in this process: How to test a question in another account on your Mac user

  If the behavior is duplicated to the test user, I'd recommend reinstalling El Capitan. This will not delete your data. To reinstall using the recovery mode, take a look at this article: How to reinstall OS X

  If you experience any problems or have any questions, please let us know. The entire community is here to help.
  -Best regards

• iPad Air keeps freezing

  IPad air keeps freezing and not responding, yes I can reboot but how can I solve this problem the gel makes the ipad almost unusable. (Please do not answer I should use the buttons restart...) I know... I want to prevent the gel no restart once it happens) ty

  Use iTunes to restore the device. iTunes will download a new copy of the iOS firmware and install it on the device. You can then use a backup to restore all your content. It is the next step if a reset does not resolve software problems.

  Read here to learn how > using iTunes on your Mac or PC to restore the iPhone, iPad or iPod to factory - Apple Support

• My Macbook Air keeps freezing, what should I do?

  Hello! I got my Macbook Air a few months ago lately he randomly decides to freeze completely. My only way to use it is to restart to leave anywhere. I used EtreCheck and here is the diagnostics - if I could get a blocking understand I would really appreciate it!

  EtreCheck version: 2.9.12 (265)

  Report generated 2016-05-03 16:40:09

  Download EtreCheck from https://etrecheck.com

  Running time 01:58

  Performance: Excellent

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Click [delete] to remove the adware.

  Problem: Another problem

  Description:

  Computer keeps freezing

  Hardware Information: ⓘ

  MacBook Air (13 inch, early 2015)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Air - model: MacBookAir7, 2

  1 processor 1.6 GHz Intel Core i5: 2 strands

  4 GB RAM not extensible

  BANK 0/DIMM0

  OK 2 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en0: 802.11 a/b/g/n/ac

  Battery: Health = Normal - Cycle count = 229

  Video information: ⓘ

  Intel HD 6000 graphics card

  Color LCD 1440 x 900

  Software: ⓘ

  OS X El Capitan 10.11.4 (15E65) - since the start time: about 2 hours

  Disc information: ⓘ

  SM0128G SSD APPLE disk0: (121,33 GB) (Solid State - TRIM: Yes)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Macintosh HD (disk 1) /: 120,11 GB (72.08 GB free)

  Storage of carrots: disk0s2 120.47 GB Online

  USB information: ⓘ

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Configuration files: ⓘ

  / etc/hosts - Count: 4

  Guardian: ⓘ

  Mac App Store and identified developers

  Adware: ⓘ

  ~/Library/LaunchAgents/com.applicationstats.AppStats.plist

  ~/Library/Safari/extensions/Searchme.safariextz

  2 adware files found. [Remove]

  Kernel extensions: ⓘ

  / System/Library/Extensions

  com.seagate.driver.PowSecDriverCore [no charge] (5.1.1 (26511) - 2016-04-24) [Support]

  / System/Library/Extensions/Seagate storage Driver.kext/Contents/PlugIns

  com.seagate.driver.PowSecLeafDriver_10_4 [no charge] (5.1.1 (26511) - 2015-10-22) [Support]

  com.seagate.driver.PowSecLeafDriver_10_5 [no charge] (5.1.1 (26511) - 2015-10-22) [Support]

  com.seagate.driver.SeagateDriveIcons [no charge] (5.1.1 (26511) - 2015-10-22) [Support]

  Launch system officers: ⓘ

  [loaded] 7 tasks Apple

  [loading] 153 tasks Apple

  [operation] 78 tasks Apple

  Launch system demons: ⓘ

  [loaded] 46 tasks Apple

  [loading] 157 tasks Apple

  [operation] 85 tasks Apple

  Launch demons: ⓘ

  [loading] com.adobe.fpsaud.plist (2016-04-15) [Support]

  com.Apple.Installer.osmessagetracing.plist [loading]

  [loading] com.macpaw.CleanMyMac3.Agent.plist (2016-04-26) [Support]

  [loading] com.microsoft.autoupdate.helpertool.plist (2015-10-19) [Support]

  [loading] com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]

  [loading] org.eyebeam.SelfControl.plist (2016-05-03) [Support]

  User launch officers: ⓘ

  [operation] com.applicationstats.AppStats.plist (2016-03-09) Adware! [Remove] 

  ~/Library/application support/tap/AppStats

  [loading] com.bittorrent.uTorrent.plist (2015-10-21) [Support]

  [loading] com.google.keystone.agent.plist (2016-03-02) [Support]

  [loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-04-26) [Support]

  [operation] com.spotify.webhelper.plist (2016-05-03) [Support]

  Items in user login: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  Hidden Spotify Application (/ Applications/Spotify.app)

  Other applications: ⓘ

  [loading] com.rockysandstudio.app - for-facebook - messenger.Launch - Helper

  com.spotify.client.75232 [loading]

  com.vinnov.WeatherDockFreeHelper [loading]

  [loading] 406 tasks Apple

  [operation] 189 tasks Apple

  Plug-ins Internet: ⓘ

  FlashPlayer - 10.6: 21.0.0.226 - SDK 10.6 (2016-04-30) [Support]

  QuickTime Plugin: 7.7.3 (2016-03-12)

  Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-30) [Support]

  Default browser: 601 - SDK 10.11 (2016-03-12)

  Safari extensions: ⓘ

  Searchme (2015-10-21) Adware! [Remove] 

  3rd party preference panes: ⓘ

  Flash Player (2016-04-15) [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  14% WindowServer

  12% com.apple.preferences.extensions.remoteservice

  6% kernel_task

  6% mdworker (9)

  3% hidd

  Top of page process of memory: ⓘ

  652 MB kernel_task

  500 MB com.apple.WebKit.WebContent (4)

  Mdworker (9) 168 MB

  Safari of 127 MB

  66 MB Mds_stores

  Virtual memory information: ⓘ

  181 MB free RAM

  3.82 GB used RAM (1,20 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  3 may 2016, 14:24:44 test - passed

  April 30, 2016, 17:50:28 [redacted] ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_2016-04-30-175028_ .crash

  System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking

  April 30, 2016, 17:27:16 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-30-172716_ [redacted].cpu_resource.diag [details]

  System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

  You use 3.82 GB to 4 GB of your memory. Something is to take all this memory, causing your computer slow down and eventually freeze. To see which uses the most memory, open the activity monitor by searching for it in the spotlight. Select the memory tab, and then click memory for sorting by the user higher at the lowest. What is at the top should not be more than 600 unless you use some videos crazy editing/rendering programs. You can 'leave' a process of this window if it takes a lot of memory. If you leave something, you will lose everything you were doing in the process (e.g. Word, Safari, etc...) Google Chrome is one of the largest memory there suckers. I don't know if you're using Chrome or not, but I give you just a heads up.

  If you see multiple instances of Adware, remove them.

  By default, there is nothing in the files of demons of the Agents/launch of launch system, so you can remove these items without damaging the computer. If you have an application that requires files to be placed in one of these files, it will add it in the folder. If you decide to remove items from these folders, what I would do myself, you will have to restart the computer to empty the trash.

  With regard to the login items, this launch when your username is connected. This means that it starts running as soon as you connect to your user account. Things like Spotify can use a lot of memory, even if you do not use it. If you don't want Spotify to open when you turn on your computer and connect, open system preferences > users and groups > Login Items > select the ones that you don't want and click on the. This does not remove it from your computer, just prevents it to launch at startup upward.

  Finally, there are user Agents throw that you probably shouldn't, particularly those associated with Mac cleaners and torrents. Again, you can delete everything in this folder safely. I suggest you to remove clean my Mac if it is in your Applications folder. Mac do not need antivirus software and most of the "free" antivirus software will tell you there are viruses even when there aren't any. They want you to think that get infected if you buy their product to "clean" what was never there.

  Good luck

  (PS. The Etrecheck shows your excellent performance, so that your hardware is probably good).

• MacBook pro keeps freezing

  My macbook pro (early 2015) has been working great until about a week ago. It started freezing and now it done very often. IM do not receive a beachball, the mouse pointer remains the same. Im having to restart it manually each time by holding down the power button. This problem began only after I have updated to the version OS X EL capitan 10.11.4. 80 GB of free space so I don't think it's a problem.

  All solutions?

  Thank you

  I had this problem too, like many other people (there is several messages and discussions already). Seems to happen more often with Mac in 2015.

  There is nothing to do. I tried a clean install of El Capitan with full SSD erased and 10.11.4 combo update, it did not help; my macbook pro 13 2015 keeps freezing with Safari.

  It is related to Safari or a framework/driver related to the browser.

  Apple has to fix. Just use Firefox or Chrome.

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  Try to download the printing HP ENVY 4520 for installation on my MacBook software.
  Download keeps freezing.

  Not a wifi connection problem.

  Hello
  Directly download and install the software below:
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  Once open system preferences > Printers & Scanners and click on the plus sign to add your printer, be sure to select the printer model in the menu drop down.

  Then, install the HP Easy Scan on the Apple Mac Store application:

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  Kind regards
  Shlomi

• Lightroom 6 / CC trail verson keeps freezing upwards

  Hi I was wondering if anyone has had the same problem, Lightroom 6/CC keeps freezing upwards, I have the full version of Lightroom 5 on my laptop already and I was wondering if I will have to remove 5 for Photoshop and Lightroom CC works correctly?

  Thank you

  They are two independent applications to uninstall LR5 will make no difference. LR6 should work if your PC meets the system requirements. Do you receive an error message? When the freeze happens? You could try to disable the GPU and work right next to the CPU as the LR5.

  Reach:

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  Lightroom > preferences > Performance (on Mac OSX)

  Disable the GPU acceleration.

  For Windows, you should go to the website of the manufacturer of your graphics processor and check the driver updates. Once updated you can try turning on GPU acceleration, otherwise leave this option disabled.

  Mac GPU, updates occur with updates to the OS.

  https://helpx.Adobe.com/Lightroom/KB/Lightroom-GPU-FAQ.html

• The Acrobat update keeps asking me a password, but it does not accept my ID my password Adobe or Apple. What password of people do you want?

  The Acrobat update keeps asking me a password, but it does not accept my ID my password Adobe or Apple. What password of people do you want?

  Hi Giuliano,

  Please use your Mac username and password and check.

  Kind regards

  Anand

• Elements Organizer 9 keeps freezing. How can I fix it?

  How can I fix my organizer, version 9?  It keeps freezing.  If I uninstall completely and then reinstall again I would lose all of the work I've done so far, as with labels and albums?

  Title of the message was edited by: Brett N

  1. don't produce > catalogue > choose your catalogue and 'Repair' followed 'Optimize '.

  2. also to disable background process using Edit > preferences > media analysis.

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  4 restart Organizer

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• iPhone 6 problem after installing IOS 10.0.2 - phone app keeps freezing for 30 seconds

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