Acrobat Pro DC - cannot use tools; wrong, says "subscription expired;" wants "serial number", but there is none

Similar Questions

• I am currently using Adobe Acrobat Pro and cannot use thumbnail images in some of my PDF files. I have not upgraded and have always the possibility to use with certain PDF files, but not all. Help, please!

  I am currently using Adobe Acrobat Pro and cannot use thumbnail images in some of my PDF files. I have not upgraded and have always the possibility to use with certain PDF files, but not all. Help, please!

  Version: Adobe Acrobat 9 Pro

  Windows

  I found the solution:

  In the PDF file, click View > Navigation panel > Pages

  I had to reset panels to view the Pages again.

  Thank you!

  Heather Solis | Operations associate | Crown AFAM Capital, Inc.

  [personal information deleted by Moderator]

• Hi bought first 14 elements I used the activation code to get the serial number, but when I type the SN it says we cannot validate serial number

  Hi bought first 14 elements I used the activation code to get the serial number, but when I type the SN it says we cannot validate serial number

  any help

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-valid-product.html

• I just bought Adobe Acrobat Pro DC, and I can not find the 24-digit serial number. I can only find 2 codes to 19 different figures, but it will not accept them in the redemption of the student? Where can I find the codes?

  I just bought Adobe Acrobat Pro DC, and I can not find the 24-digit serial number. I can only find 2 codes to 19 different figures, but it will not accept them in the redemption of the student? Where can I find the code?

  Hi dobbynation,

  Please see this KB doc for help: redemption code help

  Let us know if you need help.

  Kind regards.

  Meenakshi

• I bought a copy of acrobat pro student DC online version threw office depot and the serial number provided for me is incorrect

  I bought a copy of acrobat pro student DC online version threw office depot and the serial number provided for me is incorrect

  Numbers of students and teachers edition series, redemption codes and product codes

• I had my hard drive crash and am trying to understand how I can install Acrobat 10 on my new computer. I have the old serial number, but have misplaced the installation disc. Is there a way to do this?

  I had my hard drive crash and am trying to understand how I can install Acrobat 10 on my new computer. I have the old serial number (because I registered it with Adobe) but have lost the installation disc. Is there a way to do this?

  You can get the installer from here: download Pro or Standard versions of Acrobat DC, XI or X

• I Heve insalled Acrobat pro Xi successfully on my new PC with ba new serial number. When I tryto open the I nam asked prodoct is and the serial number. The serial number is confirmed on the right, but not the product. The type of product do not appear on

  Do you understand my problem?

  No, you don't have to load your used products. This isn't what I said at all. Everything you need to, when asked, is to enter your QUALIFYING product - which is the final product for which you were licensed. That's why it offers a choice of Acrobat 9 or 10 of Acrobat. Choose the one that you have a license for and enter its serial number. Be sure to keep BOTH for always.

• I bought items at Best Buy December 14, 24. I'm trying to use it on a MacBook Pro OSx 10.10.5 (Yosemite). While I try to put in place, I could get the serial number, but when I type in Adobe says that it cannot validate it. That is what it is?

  I bought items at Best Buy December 14, 24. I'm trying to use it on a MacBook Pro OSx 10.10.5 (Yosemite). While I try to put in place, I could get the serial number, but when I type in Adobe says that it cannot validate it. That is what it is?

  you have a number of redemption?  If so, https://redeem.licenses.adobe.com/getserial

  If your redemption number is reported as invalid, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," https://helpx.adobe.com/contact.html

  If you have a serial number, install your software using this serial number.

• I am owner of CS6 Web Premium.  I lost Acrobat Pro and cannot re - load.  The problem is caused by the business license of Acrobat and an update has failed.  However, I have my own license to CS6. I think my only option is to disable all C

  I am the owner of CS6 Web Premium.  I lost Acrobat Pro and cannot re - load.  The problem was caused by the company license agreement between Adobe and my company.  The COMPUTER software company tried to upgrade my Acrobat Pro XI and since then it does not work I can not open the Acrobat application or open any PDF from my office.  The creative cloud app will not be day or upgraded my version of Acrobat as noted earlier versions must be removed.  However, I can't remove all traces of Acrobat (old version) through normal Windows uninstall process.  I believe that the recommendation of the Adobes is that I disable and remove applications CS6, and then re - load them all.  I'm willing to do that, but now, but I ask a confirmation that it is the best way forward?

  You can try the cleaner suite if your installation of acrobat has been as part cs6, use of the Adobe Creative Cloud cleaning tool to solve installation problems

• I have been using acrobat adobe 11 pro and now I want to download it to a new laptop and insert my serial number, but I can't download it, any help?

  I have been using acrobat adobe 11 pro and now I want to download it to a new laptop and insert my serial number, but I can't download it, any help?

  Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  If the link does not work, explain more detail about why you say that you can not download.

• Can I install Acrobat Pro DC on two computers with one subscription? I have my mac for the trip, but a PC for my office. I only use one device at a time - don't want to buy two subscriptions. Thank you

  Can I install Acrobat Pro DC on two computers with one subscription? I have my mac for the trip, but a PC for my office. I only use one device at a time - don't want to buy two subscriptions. Thank you

  Yes, your license allows this.

• I am trying to download acrobat pro dc creative use of clouds packer. It fails every time. It seems like PAC and do the package, but then when I try to install (acrobat pro dc) nothing happens. Installation starts but there is no dc pro acrobat installs

  I am trying to download acrobat pro dc creative use of clouds packer. It fails every time. It seems like PAC and do the package, but then when I try to install (acrobat pro dc) nothing happens. Installation starts but there no acrobat pro CD is installed.

  Hi Pavle,

  The installer for Acrobat is different from the rest Cloud Creative applications that is why when you create a package by using Creative Cloud Packager, there are two folders created:-

  (1) build-->> all upward for all Applications of Cloud Creative except Acrobat.

  (2) exceptions-->> Contains for Acrobat and the Muse.

  You will need to install Acrobat first through the Exceptions folder. Select the option to install as a trial or a subscription.

  Then install the creative rest of Cloud applications through generation file, it will install the applications and your copy of Acrobat license also.

  I hope this helps!

  Thank you

  Tanvi

• Habe yesterday die Testversion von Acrobat Pro XI downloaded und heute Fox says mir das Programm, dass der Testzeitraum zu Ende sei. Woran kann das liegen bzw. Wie kann man den Testzeitraum wieder zurucksetzen?

  Habe yesterday die Testversion von Acrobat Pro XI downloaded und heute Fox says mir das Programm, dass der Testzeitraum zu Ende sei. Woran kann das liegen bzw. Wie kann man den Testzeitraum wieder zurucksetzen?

  Hi systemprofi,

  There is no way to reset the trial period. Once a trial expires, you need a serial number to install the software as a licensed version. Or, you can install the trial version on another computer.
  Please see: software Adobe to trial has expired at the beginning

  Kind regards

  Rave

• Our office has 10 licenses for Adobe Acrobat Pro.  One of our computers crashed so we want to deactivate the license and reinstall on a new computer.  How can we check the serial number on Acrobat Pro installed on each computer to determine which series

  Our office has 10 licenses for Adobe Acrobat Pro.  One of our computers crashed so we want to deactivate the license and reinstall on a new computer.  How can we check the serial number on Acrobat Pro installed on each computer to determine what serial number is now unused?  I don't want to die with the computer software

  Hi John,.

  It is not possible to disable the license from one computer crashed or possible to check which serial number has been used on computer because they are encrypted.

  A retail license is good to be installed on 2 machines. I checked your account and found 4 different serial numbers of Acrobat registered for your account.

  It is always suggested to buy a volume license, if you have more than 2 machines instead of buy 4 different serial numbers.

  I checked all the serial numbers entered and you have sufficient activation count remaining to cover all your machines.

  Kind regards

  Rave

• I have Acrobat pro on an old pc with windows 7 and now I want to download it on a new pc with windows 8. I found the serial number, but I don't know how to download.

  I have Acrobat pro on an old pc with windows 7 and now I want to download it on a new pc with windows 8. I found the serial number, but I don't know how to download.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 5.7.1. 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".