Acrobat Pro freezes completely, so I need to force her to leave

I hope I'm posting in the right place.  Please let me know if I should spend it.  I'm so desperate - I have tried everything I can think and hope that someone has another idea, I can try.

I use Acrobat Pro.  When the problem started, I used Pro X.  I tried upgrading to the test XI Acrobat to see if that fixes the problem, but it didn't.  I don't care which I use as long as it works.

The program starts, but I can't click on any one of the choices on the 'splash' screen (where you can choose to open a recent file or select a task).  When I drive on the choice I see the overthrow of highlight, but nothing happens when I click.  I can open a file in the FILE menu, but when I do I can't do anything with it.  None of the tools on the toolbar window works.  Then everything crashes and I have to force quit to close the program.

I'm on a Mac under OS Mountain Lion X 10.8.5 with a 3.2 GHz Intel Cose i3 processor and 12 GB DDR3 memory at 1333 MHz.  When the problem started, I used Lion 10.7.5, so I tried the update to Mountain Lion, but it does not solve the problem.

Here is what I tried:

> Uninstall and then reinstall Acrobat X Pro repeatedly

> Install, uninstall, reinstall Acrobat Pro XI

> Installation in Safe Mode

> Uninstalling all other Adobe products I got (after effects Trial, inDesign 5, Adobe Reader)

I also tried different things, I found in the Forums - as long as I do not remember now.  We had to do with moving some preference files and opening the program again, one was the fix for a problem of conflict CS6.

When the problem started first, I discovered that my Time Machine backup was not working because my backup disk was full and Time Machine was not delete older backups.  I didn't have a recent backup so I didn't want to do a system restore to before the problem.  I got a new external drive of 4 TB for Time Machine and got a 3 TB external drive to clear a bunch of large documents on my main hard drive.

I'm willing to try anything.  Help, please!

Katie

Well, after two weeks of pulling my hair I finally thought to it last night!  The problem was a bad mouse driver.  I use a mouse move (which I LOVE) but it is an older model and I guess that the update of OX 10.7.4 to 10.7.5 punt just driver incompatibility.  I have tested the mouse a week or two ago and my Mac wireless mouse worked but does not solve the problem because when I did the test I actually didn't unplug the mouse move.  Once I did that last night and used only in the Mac wireless mouse, Acrobat returned to work correctly.

I just ordered the latest change mouse that is compatible with OS X.  I can't wait until he comes tomorrow!

Thanks to all those who, looking at this issue and I tried to think of a solution.

Katie

Tags: Acrobat

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