Acrobat Pro XI behaving badly, crashing and bad output size distilled files.

System i3 PC 4 months with 16 GB of RAM.

On board graphics graphics card Intel HD 4000 with 3072 MB is assigned the RAM.

Main BOAD has Ivy Bridge Z77 Intel chipset.

This PC has worked flawlessly for 12 hours per day before you install Acrobat Pro XI (via installation cc).

Operating system is Windows 8 Pro.

Until yesterday, my subscription to the CC ran well. I uninstalled Acrobat (version pre CC) and installed the CC version. The first installation will begin and then crash requiring the Windows Task Manager to end the process.

When the online assistance service said it wasn't their problem, wait until tomorrow to try CC support. I deleted the app and install a new copy. I can distill a ps with that file but the dimensions of the PDF will appear are different from the InDesign created the Postscript file. Now InDesign CC will not free start by double-clicking a file... A problem Ive had before with Win 7 Pro.

Now when I open Acrobat, as soon as I click on a menu item, it shows a menu of VGA quality. I can get rid of this and do some minor tasks using the keys alt f4 but it always hangs in the VGA screen when I try to do something with a menu item. It is of severely affecting my work flow. I need these applications to make a living. How is it I can't get support from Adobe?

I guess that's not a common problem, but with the help of a specialist Adobe, the problem was a set of files of Windows used by many applications (for example printer command menus and several configuration menus pop up who use a system font is left aside if you install fresh windows an upgrade of Windows 8 on a hard drive. It is a legal facility. I had Windows 8, 32-bit but necessary for Windows 8, 64-bit, so I bought the upgrade version and credentials to Win 32 to verify the eligability upgrade.

The problem when it is a family of fonts (Segoe) system used in the full version of Win 8 or the OEM version isn't in the version upgrade. This means by it not installed during the upgrade on an upgrade disc clean disc. Any reason, Microsoft has to do this, the nightmare of the problems it caused me took over a week to track it down. I would like to take credit for this solution, but it was a discussion session online Adobe with a helpful technician who really deserves.

All works fine now, thanks to Adobe.

Tags: Creative Suites

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