Acrobat Pro XI is not detect a scanner

I use Adobe Acrobat Pro XI on the Windows 7 Enterprise SP1 machine.  When I go into file, create PDF from Scanner and choose picture color or Custom Scan it doesn't show any available scanner (scan custom watch "Please select a device") if I choose color Image it gives an error message "the scanner driver is not installed or scanner is not connected."


I try to use the scan engine is a multifunction Ricoh on our network of the company, it's a Ricoh Aficio SP C240 SF.


The problem is weird, because on my old computer running Adobe Acrobat 9 Pro, I had the same printer but do not know the differences in driver, and when I went to the similar scan option to create PDF he registered this printer/scanner option.


Someone at - it suggestions on obtaining Adobe to recognize this printer/scanner?   I can download these drivers for the printer/scanner:

CIM files

Network TWAIN

USB TWAIN / WIA

FaxDDST LAN printer driver (this is what I have currently installed and it looks like that had installed the old computer too)



Well I thought about it (I hope it helps people in the future).  I had to launch the setup from TWAIN for this printer/scanner driver (which should just add this printer driver) because now when I go into create Scan of the PDF document in Acrobat, it lists the scanner

Tags: Acrobat

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