Adding a new license for a new Member, but may not use programs. Saying licensing issues... any advice?

Adding a new license for a new Member, but may not use programs. Saying licensing issues... any advice?

You use the Enterprise Dashboard?

If so

1. ensure that they use the correct ID type. So if they have been added to the dashboard with Enterprise or federated ID to ensure they do not use the Adobe ID or vice versa.

2. bring to sign out and sign back in to check their eligibility.

3. If the problem persists, then try this:

The opm.db file contains the login user cached information and delete this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you start creative cloud and reconnect.

  1. Close the creative cloud application.
  2. Navigate to the OOBE folder.
    Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
    Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE
  3. Delete the file opm.db.
  4. Launch the creative cloud.

Tags: Adobe

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