Adding a new license for a new Member, but may not use programs. Saying licensing issues... any advice?
Adding a new license for a new Member, but may not use programs. Saying licensing issues... any advice?
You use the Enterprise Dashboard?
If so
1. ensure that they use the correct ID type. So if they have been added to the dashboard with Enterprise or federated ID to ensure they do not use the Adobe ID or vice versa.
2. bring to sign out and sign back in to check their eligibility.
3. If the problem persists, then try this:
The opm.db file contains the login user cached information and delete this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you start creative cloud and reconnect.
- Close the creative cloud application.
- Navigate to the OOBE folder.
Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE - Delete the file opm.db.
- Launch the creative cloud.
Tags: Adobe
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Prepaid subscription for one year, but may not use the apps a month later after the purchase
It's the customer service very frustrated that I saw, and I don't know why, it's very difficult for them to solve the problem. It has been a few days and I still can't use applications. I bought the prepaid for a year last month 28/04/2016, but started last week, he highlighted when I open apps, renew your subscription. My account on the website became creative Cloud free membership and no order history. I tired to support several times online content and they have always said that we have escalated your case anyone of higher level and the dedicated team who will contact you back or it will be fixed in a few hours, or tell me to wait another 24 hours, but so far, no contact me back and I still can't use the app I paid. I really need apps for work and they offer no other option that I can use apps while they solve the problem. It seems that I caused the problem, not of failure of their system and they don't really care the user problem. Since the case need to the person of level greater than resolve, why I can't just s talk to a greater person directly?
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Hello
Please see 'Renew your membership' message when you start an Adobe Creative Cloud application
Hope that helps!
Kind regards
Sheena
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I have a MBP of 2009 end. I updated the material to 8 GB of ram with an SSD of 240gig. I want to run the new OSX, but is not on the list approved for the update. Anyone know why?
It is a decision that was made by Apple. El Capitan is the newest OSX that will support a 2009 MBP.
This is not uncommon. My 2006 MBP came with Tiger, but is limited to OSX Snow Leopard.
Old hardware ends up by becoming obsolete with newer technology.
Ciao.
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Hello!
I downloaded the new lightroom CC but may not have to start up on my PC uninstalled and downloaded two times.
does not, unfortunately,
Just to be on Adobe support via their webchat. Logging out of the creative cloud App, then connect again authorized the problem for me - Lightroom is now launched.
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Reinstallation on my new computer, but can not activate my Adobe Acrobat 7.0 Pro - 24:24 error code
You need a special version of Acrobat 7. See the following...
CS2: Error: unavailable activation server | CS2, Acrobat 7, hearing 3 -.
l http://helpx.adobe.com/x-productkb/Policy-Pricing/Creative-Suite-2-activation-end-Life.htm
https://helpx.Adobe.com/Creative-Suite/KB/CS2-product-downloads.html
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Software for printer C410 starts but does not load.
Software for printer C410 starts but does not load. Using Windows 7 Home Premium SP1 on a Pavilion HPE-140f. Click on install and the process starts, goes in all the scans and the two notations. When I click on load it just goes dead and will not charge.
Try to run the installation once more
Once to reach the license not agree, click on the link 2 (use of connection Internet
Make sure that both options are defined as no, thank you, approve and proceed with the installation
You see no progress
If the same appears, please specify whar you are which means by "going dead" - is there a specific error message?
Specify as detailed as possible, a screenshot can help to understand better as well.
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Hello. Recently, I buy the suite adobe for students. I also paid for two months. But in my profile it says I have a free plan for testing applications. And I can't get the entire application. How can I solve this?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Hello. I bought Lightroom, paid license 1 year view, did not have serial. And number and then past the 30 day trial and may not use the product or work more hard. I paid has been deducted from my credit card. How I'm going to work now?
Hi Sergior96769872,
I saw your Adobe ID (email address), you used to post on the forums, and I see an active subscription on it.
Please see Help below links: { make sure you use the same Adobe ID (email address) that you used to purchase the subscription }
Connect and disconnect activate Cloud Creative applications
Adobe Creative Cloud apps back in test mode after 2015 set CC to update
* NOTE: Make sure that your firewall of your computer or security software firewall does not block Adobe, if you are not sure of it can just disable the firewall for a while and then log off and log on creative application of cloud and check.
If it still gives you an error of the trial, then please refer to the troubleshooting listed below:
If you are using MAC:
1-force Quit the sub process in the same sequence as shown below from Activity Monitor: see, use the monitor activity on your Mac - Apple Support
- Creative cloud
- Basic timing & sync to basic support
- CC library & process CCX
- Adobe Common Desktop
- Adobe update daemon
- Broker CIB Adobe
- After that, everything that said adobe on it do a force quit for her
2 - right click on the Finder icon, then select the "Go - To" folder. You will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")
~/Library (it will open the folder of the user's library.)
3. browse to the Application Support > Adobe > trash OOBE folder and folder AAM Updater
4 - CUT any installed security software with firewall system.
5 - go to: Apple icon > system preferences > Security & Privacy > General > "allow applications downloaded on" change this anywhere (to make these changes click the padlock in the corner at the bottom left of this window and enter your computer password)
These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.
6 - restart the cloud creative app and connect
If you use the WINDOW:
1 complete the process / Task Manager tasks in the same order, as mentioned below the Manager tasks. See, Open the Task Manager
- Creative cloud
- Basic timing & sync to basic support
- CC library & process CCX
- Adobe Common Desktop
- Adobe update daemon
- Broker CIB Adobe
- After that, everything that said adobe on it do a force quit for her
2 - C:\Users\
\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is hidden folder please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista) 3 - CUT any security software installed with firewall system, also if your having any browser Add On installed for blocking advertising that turn off too.
These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.
4 - raise the cloud creative app and connect
Let us know if that helps.
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Hello
Troubleshoot camera connection
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with the drivers and installed at the same time).Login as an administrator.
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http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/Turn off Windows Update Device Driver search prompt in Windows 7 / Vista (for professionals,
Ultimate and Enterprise)
http://www.AddictiveTips.com/Windows-tips/disable-Windows-Update-device-driver-search-prompt/----------------------------------------------------------------------------
Check with the Sony Support, their online documentation and drivers (update or reinstall).
and their forums.Sony - Contacts
http://eSupport.Sony.com/us/Perl/contact-land.plSony - drivers
http://eSupport.Sony.com/Perl/select-System.plSony - Support
http://eSupport.Sony.com/Sony - Forum
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Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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Hello
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I see that you bought the subscription of photography and it seems it is stuck in the sign in a loop.
Please try out the following links
Troubleshooting of Activation creative cloud (solved 99% of the questions)
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