Adding new administrator of an existing OnPlus site

Hello

I would like to add me to a site's existing OnPlus (device) as another administrator of the site.

My colleague who already has access to the site, do the steps explained in

Adding and managing the authorized Agents of the OnPlus Document portal user guide.

steps to follow:

Agent-> Agent invite-> send an invitation by e-mail.

I received the email with the URL.

I have consulted the URL, entered my information but I get the error message at the presentation: "This user ID is already registered."

I have an OnPlus account initially, I created, but it is not related to any client.

If this account is the origin of the problem, how can I delete the account?

Can you please help?

Thank you

Kavi

Hi Kavi,

Simply send an e-mail to [email protected] / * / with the Cisco.com ID that you have deleted, associated to this CCO ID. email address one of the team of OnPlus will respond directly by email, and upon receipt of your confirmation email, we will remove the account from the portal OnPlus and send you a confirmation email that what happened. You can then follow the link in the email to your supplied colleague.

Kind regards

-mike

Tags: Cisco Support

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